What are the responsibilities and job description for the Front Desk Agent position at The Dragons Lair Gym?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries and requests
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records of guest transactions
- Assist with night audit duties, including reconciling accounts and preparing reports
- Maintain a clean and organized front desk area
Requirements:
- Previous experience in customer service or hospitality preferred
- Strong communication skills, both verbal and written
- Multilingual abilities are a plus, especially if fluent in languages commonly spoken by hotel guests
- Knowledge of hotel management systems and phone systems is advantageous
- Ability to handle difficult situations with patience and professionalism
- Excellent organizational skills and attention to detail
- Flexibility to work evening, overnight, weekend, and holiday shifts as needed
As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, excellent customer service skills, and attention to detail will ensure a positive experience for all our guests. Join our team and be part of creating memorable stays for our valued guests.
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work setting:
- In-person
Ability to commute/relocate:
- Las Vegas, NV 89139: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
- Sales: 1 year (Required)
Work Location: In person
Salary : $15