Host – The Roof

REPORTS TO: Food and Beverage Manager

OUR WHY

As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome.

OUR CORE VALUES INSPIRE WONDER Innovation and Creativity | Surprise and Delight

FOSTER HOSPITALITY Inclusive Culture | Home Away from Home

PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality

DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership

CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate

POSITION SUMMARY:

The Host is the first impression for guests, responsible for greeting and assisting them with warmth and professionalism. They ensure a smooth flow of service by managing the welcome area, answering questions, directing guests, and supporting the team. With a focus on guest satisfaction, the host plays a key role in creating memorable experiences and contributing to the overall success. This role will primarily be for the Roof but will be cross trained to fill in on the first floor for brunches, pop up events etc.

DUTIES AND RESPONSIBILITIES:

Guest Experience

• Welcome guests in a warm and professional manner
• Knowledgably answer guest questions, especially in relation to hours of operation, hotel, restaurant and city-wide events, reservations and seating availability
• Efficiently answer phones and assist guests and/or take messages
• Guide guests throughout the room and property
• Assist in ensuring that every guest has a positive and memorable experience

Communication and Teamwork

• Effectively utilize Open Table to take reservations, seat guests, manage status of tables, and update guest profiles
• Assist servers, bussers, managers on the service floor
• Communicate scheduling conflicts, vacations, and shift changes to managers according to policies and procedures
• Communicate in a professional manner to all other staff, guests, managers
• Work together with other staff in a “One Team, One Dream” mentality

Cleanliness, Health, and Safety Standards

• Ensure host stand and all work surfaces are kept in neat and tidy condition throughout service
• Comply with all NC Department of Food and Safety regulations

QUALIFICATIONS:

• 
  Restaurant Experience: 1 year (Preferred)
• Open Table or other reservation system experience
• Ability to remain calm in a hectic, fast-paced environment
• Demonstrate a high level of organization, attention-to-detail and a sense-of-urgency
• Displays a positive and outwardly friendly attitude
• Must be eligible to work in the United States
• Must have open availability and the ability to work a variety of shifts, including holidays, nights, and weekends

EDUCATION:

High School diploma or equivalent, general education degree or international equivalent preferred.

LANGUAGE SKILLS:

Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages.

PHYSICAL ABILITY:

• Ability to be on your feet and alert for extended periods of time
• Ability to lift up to 35 lbs. as needed.
• Continuous use of hands and arms
• Continuous bending, reaching, and twisting.
• Maintains strong personal image and uniform standards.