What are the responsibilities and job description for the Customer Service Representative position at The E Group.?
Job Title: Retail Customer Service Rep 1
Date Posted: 3/18/2025
Location: Birmingham, AL 35203
Job Type: Contract Full Time
Immediate W2 contract position available in Birmingham, AL
Estimated Duration: 8 months
Key Responsibilities:
- Manages large volume of incoming phone calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Builds sustainable relationships and trust with customers through open and interactive communication.
- Provides accurate, valid, and complete customer information.
- Meets service team sales targets and call management quotas.
- Manages customer complaints.
- Provides appropriate solutions and alternatives.
- Follows up ensure resolution.
- Keep records of customer interactions.
- Files documents.
- Follows communication procedures, guidelines and policies.
