What are the responsibilities and job description for the PATIENT SERVICE REPRESENTATIVE position at The E.W. Scripps Company?
This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8AM - 5PM, schedule located at our Scripps Anderson Medical Pavilion in La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health?
AWARD-WINNING WORKPLACE :
Made Becker's 150 Top Places to Work for 2024
5 in Fortune Best Workplaces in Healthcare 2023
78 in PEOPLE Companies that Care 2023
95 in Fortune 100 Best Companies to Work for 2023
Nearly a quarter of our employees have been with Scripps Health for over 10 years
Join a caring team supporting Scripps Anderson Medical Pavilion as a Patient Service Representative in the Check In / Check Out department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following :
Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
Responding to customer billing and payment inquires.
Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
Initiating and validating referrals / authorizations.
Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
Qualifications
Required Qualifications :
Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
Excellent communication and customer service skills.
Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Preferred Qualifications :
1 or more years of experience in a customer service or healthcare / medical office environment preferred.
Able to adapt, prioritize and meet deadlines.
Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9 / ICD10 codes and CPT / HCPC Codes and Modifiers.
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