What are the responsibilities and job description for the Call Center Representative position at The Ecoplumbers LLC?
WE INVEST IN YOU – At Eco Plumbers, Electricians, and HVAC Technicians we hire winning attitudes and train for success!
Eco is a growing, full-service residential plumbing company located in Hilliard, Ohio. Locally owned and operated, and BBB accredited with an A rating since 2007, our team provides homeowners in central Ohio with 5-star residential plumbing services and eco-friendly products, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, The Eco Plumbers has enjoyed double-digit growth for the past 5 years and continues to be engaged in exciting and aggressive growth plans. Our culture is built on working hard as a team, and when we win, we take time to celebrate and give back to the community.
- Paid Holidays with no on-call; Paid Vacation; Paid Birthday off
- Medical, Dental and Vision insurance offered
- Supplemental insurance offered
- 401k with company match at 4% (eligible at 6 months)
- Paid training, on-going instruction and coaching
- Competitive Pay
- Onsite training
- Growth Opportunities
- Your very own desk
- Weekly lunch when the team hits goals!
- Team Outings every 3 months
- Free snacks & Coffee
- 15-minute break on top of lunch break daily!
PTO and Insurance benefits start after only 90 days.
Job Summary:
Eco is seeking experienced customer service candidates to join our growing team!
Join our team of Scheduling Coordinators! Start your career path with Eco where you will be empowered to directly impact the Company’s success from day one and every day thereafter. As a Scheduling Coordinator, you will communicate with customers, constantly flowing information as quickly and accurately as possible to support our dispatchers and set our technicians up for success.
Our goal as a department is to roll with the punches to win every day!
Shift:
Mon - Fri, 12:00 PM - 9:00 PM
Responsibilities
- Provide 5-star customer service every day. After all, without helping people, we do not exist
- Accurately enter client information and convert incoming calls into booked opportunities
- Take pride in the quality of work you create
- Communicate with our clients via electronic formats, live chat, portals, and email
- Manage client satisfaction with happy calls, cards and responding to reviews
- Be a part of a team where you are empowered to share ideas to improve processes and the customer experience.
- Take ownership of each client's satisfaction from start to finish
- Have a great attitude and be willing to learn and grow every day
Salary : $17 - $18
