What are the responsibilities and job description for the Drain Advisor position at The Ecoplumbers LLC?
WE INVEST IN YOU – At Eco Plumbers, Electricians, and HVAC Technicians we hire winning attitudes and train for success!
Routinely recognized as a Top Workplace in Ohio, Eco is THE place to work. We are a full-service residential company headquartered in Hilliard, Ohio. We are BBB accredited with an A rating since 2007. Our team provides homeowners in central Ohio with 5-star residential home services and eco-friendly products, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, The Eco team has achieved significant growth for over a decade and continues to be engaged in exciting plans for the future. Our culture is built on working hard as a team, celebrating our wins and giving back to the community.
- Paid Holidays with no on-call; Paid Vacation; Paid Birthday off
- Medical, Dental and Vision insurance offered
- Supplemental insurance offered
- 401k with company match at 4% (eligible at 6 months)
- Paid training, on-going instruction and coaching
- Employee appreciation activities and events
- Hourly and extra incentive programs
- Fully stocked trucks and field support
- Uniforms and health shots
- Tool assistance program and opportunity for a boot allowance
PTO and Insurance benefits start after only 90 days.
JOB SUMMARY
As a Drain Advisor, you will diagnose and offer repair options for residential plumbing systems and lead customers to informed and confident buying decisions.
RESPONSIBILITIES
- Respond to all priority or lead calls within 24 hours
- Safety, Permits, code, and product knowledge
- Meet and exceed KPI requirements
- Train and mentor apprentices
- Work alongside, Service, and Install Techs and Dispatch
- Record data (Job folders, videos, and any other necessary information to perform the work correctly)
- Establish customer rapport to sell the right products and services
- Educate and assist customers in choosing the best finance options and maintenance plans
- Show yourself as professional and knowledgeable to win new referrals and repeat business
- Work alongside customer service and dispatch to ensure the overall success of the business
- Participate actively in all training exercises, morning meetings, and retreats
- Be accurate and timely with invoices, time cards, curbside feedback, and options sheets
- Knowledgeable of all company policies and guarantees
Salary : $25
