What are the responsibilities and job description for the HVAC Service Manager position at The Ecoplumbers LLC?
WE INVEST IN YOU – At Eco Plumbers, Electricians, and HVAC Technicians we hire winning attitudes and train for success!
Eco is a growing, full-service residential plumbing company located in Hilliard, Ohio. Locally owned and operated, and BBB accredited with an A rating since 2007, our team provides homeowners in central Ohio with 5-star residential plumbing services and eco-friendly products, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, The Eco Plumbers has enjoyed double-digit growth for the past 5 years and continues to be engaged in exciting and aggressive growth plans. Our culture is built on working hard as a team, and when we win, we take time to celebrate and give back to the community.
- Paid Holidays with no on-call; Paid Vacation; Paid Birthday off
- Medical, Dental and Vision insurance offered
- Supplemental insurance offered
- 401k with company match at 4% (eligible at 6 months)
- Paid training, on-going instruction and coaching
- Employee appreciation activities and events
- Hourly and extra incentive programs
- Fully stocked trucks and field support
- Uniforms and health shots
- Tool assistance program and opportunity for a boot allowance
PTO and Insurance benefits start after only 90 days.
THE OPPORTUNITY:
Eco is seeking an experienced HVAC Service manager to join our growing team in the Columbus area!
Lead a team of HVAC experts! Eco Plumbers, Electricians, & HVAC Technicians is seeking an experienced HVAC Service Manager to join our growing team in Columbus. If you have a passion for leadership, a strong foundation in HVAC, and a commitment to customer satisfaction, apply today!
Responsibilities
- Integrate Service systems
- Manage team schedule and meet ongoing customer demands
- Monitor the performance of field technicians and advise them on how they can improve
- Show technicians how to establish customer rapport to ensure the highest levels of satisfaction
- Set expectations for each service, including safety and code requirements
- Ensure jobs are properly staged; coordinate and inspect equipment, plan and results
- Conduct and schedule training to ensure on-time, high-quality service
- Monitor the performance of Service Technicians and advise them on how to improve
- Promote enthusiasm & brand loyalty during huddles, team meetings, and 1:1’s
- Adhere to the company’s plan for resolving customer complaints quickly and favorably
- Analyze and control job expenses to meet the budget
- Knowledgeable of all company policies and guarantees
- Maintain the integrity of the brand promise
Salary : $90,000 - $120,000
