What are the responsibilities and job description for the FRONT DESK SUPERVISOR position at The Edge Fitness Clubs?
Job Description
Who We ARE : When you work for the Best. Gym. Ever, you join the Best. Team. Ever. Our corporate office reflects the culture of our gyms. We're enthusiastic leaders, hard-working and experts at what we do. Our corporate team supports our gyms by having a can-do attitude and rolling up our sleeves to get to work. We always keep the end goal in mind- do what's best for our members, club employees and our business.
What We LOVE : People. Fitness. Teamwork. Fun. Changing Lives.
What You'll DO : The Edge Fitness Club's front desk is the hub where all of the day's business starts and ends and is the place Supervisors are stationed. It's the area members approach when they need help or want to make a purchase. It is the point all members visit upon entry to the gym. It is also the initial impression when a potential member visits for the first time. When working behind the desk for the Edge Fitness Clubs you are expected to smile, greet all members by name, have fun, and service all Edge members with a sense of urgency. The Supervisor position is crucial to running any of our facilities. The Supervisor is responsible for promoting exceptional customer service practices for the Fitness Consultants and for continuously improving membership retention and the customer experience. This role requires strong interpersonal skills and provide effective coaching to staff. The Supervisor also maintains the facility with club-walkthroughs and inventory management.
- Coordinates and supervises the day-to-day operations of the Fitness Consultant Team and strives to continuously improve front desk services.
- Assist with coaching and developing Fitness Consultants as needed.
- Oversees and maintains the Front Desk schedule
- Brings The Edge culture to life by ensuring each guest receives an outstanding experience by providing a friendly and professional environment
- Takes proactive steps to address and resolve all member concerns and complaints, while documenting communication and issue in Datatrak. Promptly escalates any serious concerns and complaints to the General Manager, consistently demonstrating a solution-oriented mindset.
- Serve as Manager on Duty (MOD) in absence of the General Manager
- Assists the Membership Team in signing prospects in as guests when visiting the facility.
- Responsible for overseeing the retail area and shake bar to ensure adherence to club standards, policies and procedures.
- Creates an unparalleled member experience by providing exceptional client service to meet the diverse needs of new and existing members.
- Answers the telephone before the second ring with a smile, answering member questions or transitioning a prospect's telephone inquiry over to a Membership Advisor.
- Effectively schedules, cancels or reschedules personal training appointments for our members promptly.
- Understands the club's daily revenue goals and helps drive the business
- Strives to continuously improve the member experience, revenues and retention rates
- Maintains solid product knowledge and awareness of all product information, merchandise and services to find ways to upsell product.
- Accurately and efficiently complete all sales transactions and maintains proper cash accountabilities at POS registers.
- Understands the opportunities of the business : every phone call, prospects walking through the door, in and out of the club.
- Set and attain all personal and professional monthly generating dollar goals.
- Manages loss prevention by adhering to all company policies and club standards.
- Personally conducts daily club walk throughs to ensure building assets are promptly and safely maintained, offices and closets are clean and organized, locker rooms are in order (sauna temps are fine, toilets are stocked), shake bar is clean, club temperature is set correctly, TV and music are on proper stations, and the overall facility is meeting Edge standards and is promoting our brand
- Oversees and ensures cleanliness of the club (indoors and outdoors) and equipment.
- Reports issues and creates tickets for necessary repair and maintenance and ensures follow through of all reported issues.
- Responsible for effectively managing and reporting safety incidents and / or accidents.
- Communicates all repair, equipment and maintenance activities to staff and members.
Manager on Duty Responsibilities :
What You Will NEED :
What We Offer YOU :
Not all heroes wear capes, we wear sneakers and workout clothes! There is a reason our members call us the best gym ever... it's because we have the best staff ever... come join our team! It's okay... you can invite your friends to come work with you too!
Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.
Salary : $25,000
