Director of Catering and Conference Services- Iconic Hotel

Description

WE ARE :

The Edgewater is Seattle's only over-water hotel where rock'n'roll history meets Pacific Northwest luxury. A part of Noble House Hotels and Resorts a curated collection of one-of-a kind hotels, resorts, and adventures. We provide our guests with exceptional service and the most memorable experiences.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us The Edgewater Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

Job Overview :

We are seeking a dedicated and dynamic Director of Catering / Conference Services Manager to join our team. The ideal candidate will oversee the smooth operation of the conference services and catering department, ensuring exceptional service to guests, maximizing revenue, and maintaining high standards of excellence. This is a leadership role responsible for managing team members, maintaining operational efficiency, and meeting guest needs through both internal coordination and external client relations.

Key Responsibilities :

• Client Management & Business Development Handle inquiry calls, respond to inquiries, and manage client appointments, ensuring timely and professional communication. Actively solicit and secure business according to hotel standards and goals. Conduct site inspections and walk-ins, providing detailed information to prospective clients. Book appointments, manage calendars, and maintain client files with up-to-date information. Follow up with clients post-event to ensure satisfaction and generate re-bookings.
• Team Leadership & Operations Management Supervise, direct, and monitor the performance of the Conference Services, Catering and Banquet staff, ensuring that all hotel policies and procedures are adhered to. Organize weekly meetings with Conference Service, Banquets and Catering teams to review schedules, priorities, and current bookings. Maintain positive guest relations and handle complaints swiftly to ensure guest satisfaction. Ensure cleanliness, sanitation, and organization of assigned work areas. Prepare weekly work schedules for staff and ensure the adherence to labor forecasts and scheduling guidelines. Foster a cooperative and productive work environment.
• Event Planning & Coordination Review and sign off on all catering contracts, Banquet Event Orders (BEOs), and ensure they are distributed to appropriate departments. Ensure that Catering and Baquet team is familiar with service standards, pricing, policies, and procedures related to event bookings, including guarantees, cancellations, and payment terms. Monitor Banquet Event Orders, estimated guarantees, and event changes, ensuring proper communication with all departments involved. Oversee event sheet preparation and distribution, ensuring that information is accurate and timely.
• Revenue Management & Reporting Track revenue against budgets, ensuring accuracy in financial reporting and resolving any discrepancies with accounting. Review banquet checks, monitor lost business, and ensure the efficient management of function space to maximize profitability. Prepare monthly and annual catering marketing plans and coordinate social media initiatives with the Regional Marketing Manager.
• Administrative & Budget Responsibilities Prepare and submit daily / weekly payroll records and monitor staff attendance. Review catering, banquets and conference service budget / forecast, adjusting as necessary. Maintain departmental manuals and ensure that all team members are well-versed in policies and procedures.

Salary : $95,000-$120,000, Plus bonus potential

We got you covered :

Our employees are our most important asset and that’s reflected in our benefits. The Edgewater Hotel is proud to offer a variety of benefits to support employees and their families, including :

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender / sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Requirements

Salary : $95,000 - $120,000