Cigar Concierge

Company Overview:
The Embassy Cigar Lounge is a haven of sophistication and refinement, where the art of cigars is revered in an elevated experience. Our luxury cigar lounge offers an exclusive atmosphere, where guests can indulge in fine cigars, premium spirits, and exceptional hospitality.

Salary:
Competitive hourly rates and bi-weekly pay ensure that our team members are rewarded for their exceptional service. Tips and quarterly team bonuses after 90 days provide opportunities for additional income. Annual PIP reviews ensure continued growth and development.

Job Description:
Guest Experience & Hospitality:

• Greet guests warmly, ensuring they feel welcome and valued from the moment they arrive.
• Guide guests to their seats, ensuring a seamless and personalized experience.
• Provide expert recommendations on cigars, spirits, and pairings tailored to guests' preferences.
• Maintain a refined and sophisticated atmosphere, ensuring lounge etiquette is upheld.
• Offer white-glove service, personalizing experiences for VIP members and regular guests.

Cigar & Spirits Knowledge (Training Provided):

• Educate guests on flavor profiles, origins, and proper cigar-cutting & lighting techniques.
• Assist in selecting spirits and cocktails that complement cigar choices.
• Stay informed on cigar trends, rare finds, and exclusive offerings.
• Ensure proper handling and storage of cigars to maintain quality preservation.

Service & Operations:

• Handle table assignments, reservations, and VIP seating arrangements.
• Ensure all tables are set with proper glassware, tableware, and menus.
• Assist with cigar preparation, drink pairings, and table service.
• Maintain a pristine and well-stocked lounge at all times.

Sales & Brand Representation:

• Encourage upselling through exclusive cigar selections, membership perks, and private events.
• Build strong relationships with guests to foster loyalty and repeat visits.
• Act as a brand ambassador, embodying the sophistication and expertise of The Embassy Cigar Lounge.
• Promote and assist with special events, tastings, and exclusive promotions.

Compliance & Lounge Etiquette:

• Enforce proper cigar etiquette, dress codes, and lounge policies with finesse.
• Ensure compliance with liquor laws, tobacco regulations, and responsible service practices.
• Maintain awareness of guest behaviors to ensure a safe and enjoyable environment.

Qualifications:
•2 years of experience in luxury hospitality, fine dining, or high-end lounge service.
•Strong communication, customer service, and organizational skills.
•Ability to engage high-profile guests with professionalism and discretion.
•Must be comfortable in a fast-paced, high-end environment.
•Cigar and spirits knowledge preferred (training provided).
•Must be able to stand for extended periods and multitask efficiently.