Weekend Visitor Center Associate

The Emerald Necklace Conservancy - a nonprofit organization dedicated to stewarding and improving for all the 1,100-acre linear park system in the heart of Boston connecting 12 diverse neighborhoods and people to parks - seeks an energetic, outgoing and self-motivated professional to help staff its Shattuck Visitor Center, located in the Back Bay Fens. For more information about the Conservancy, please visit our website at www.emeraldnecklace.org

TITLE: Weekend Visitor Center Associate

DEPARTMENT: Marketing and Communications

REPORTS TO: Marketing and Communications Manager

COMPENSATION: $16 - $18/hour depending on experience

NOTE: This is a part-time, seasonal position.

POSITION OVERVIEW:

The Emerald Necklace Conservancy is seeking a friendly and welcoming Visitor Center Associate to provide information and high-quality customer service to visitors, volunteers and guests at the Shattuck Visitor Center (125 Fenway, Boston) and assist with various communications and administrative tasks.

POSITION STATUS: Hourly, weekend position on Saturdays and Sundays, from 10am to 4pm from May 3 through

October 26, 2025, with potential for additional on-call hours on holidays and long weekends as needed.

RESPONSIBILITIES:

• Serve as a prompt, dependable, welcoming presence at the Shattuck Visitor Center and answer the main phone line for the Emerald Necklace Conservancy
• Greet all scheduled and drop-in visitors (partners, tourists and local park users) who enter the visitor center. Track attendance and engagement counts and encourage visitors to register for the Conservancy's monthly e-news and engage with displays.
• Respond to in-person and phone inquiries about the Emerald Necklace Conservancy, its programs, projects and activities, and its online information and visitor center displays.
• Provide general information about Emerald Necklace parks, the work of the Conservancy, and contact information for relevant public agencies which maintain the Emerald Necklace.
• Assist Conservancy staff on a variety of light administrative tasks, working independently during times when visitors are not present.
• Assist as needed Conservancy Docents who provide tours by fielding scheduling calls or welcoming guests arriving prior to the tour start.
• Assist as needed the Volunteer Coordinator, including confirming and welcoming volunteers prior to events and answering general questions, assembling materials, supplies and equipment and assisting in the field as needed.
• Review Visitor Center interior, exterior and public amenities on a regular basis for signs of facilities upkeep, outdated information, or other needs.
• Perform light cleaning and maintenance duties such as disinfecting high touch surfaces, restocking map boxes, sweeping/raking entry and path to building.
• Restock supplies and amenities for an optimal visitor experience.
• Follow safety/security protocols, including latest Covid-19 protocols, as mandated by law.
• Perform other duties as directed or as needed.

QUALIFICATIONS:

Experience:

• 2 years work experience, ideally in a customer service or retail environment.

Skills:

• Excellent interpersonal skills, with the ability to interact effectively with diverse members of the public by phone, on screen, in writing and in person.
• Knowledge of Microsoft Office Suite of products (Word, Excel, PowerPoint, Outlook) preferred.

Physical Requirements:

• Must be comfortable being outdoors and working outdoors on occasion.
• May be required to lift up to 40 lbs. to receive supplies or ensure access to the Visitor Center with removal of seasonal snow, etc.

TO APPLY:

Submit a cover letter and resume by March 31, 2025. Applications will be reviewed on a rolling basis.

The Emerald Necklace Conservancy is an Equal Opportunity Employer, and no person shall be discriminated against on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity or expression, marital status, age, Veteran status, physical/mental disability, or any other characteristic protected by federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.