What are the responsibilities and job description for the Director of Rooms position at The Equinox Resort?
About Us:
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description:
Your Role:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Escape to The Equinox in Vermont and experience the best of all seasons. From exhilarating outdoor adventures to serene moments of relaxation, our resort offers a range of activities for every time of year. Discover the joys of summer, embrace the beauty of winter, and immerse yourself in a world of four-season fun at The Equinox.
Overview:
- We are looking for a highly motivated, customer focused leader to join our leadership team as Director of Rooms. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and
In collaboration with the General Manager, the Director of Rooms will lead the Rooms Operations team (Front Desk, Bell Services, Valet, Concierge, Housekeeping, Gift Shop and Reservations) to provide exceptional service to our guests. This person will maintain established quality standards, lead the training efforts to influence the company culture and the drive to maintain service standards. This position is a member of the Executive Committee, and has influence of long range goals and planning.
If you have experience leading a successful Rooms Operations team, enjoy engaging with people and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
If you have experience leading a successful Rooms Operations team, enjoy engaging with people and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
- Oversee the rooms operations to lead the team in helping guests discover their “Wanderlust” experience
- Be a leader of the Service Culture
- Be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
- Develop and mentor a leadership team
- Ensure proper training materials are in place and applied by each department.
- Implement coaching, career planning and recognition programs for all associates.
- Lead the team to ensure revenue maximization and accurate forecasting of occupancy.
- Participate as a member of the Executive Committee
- Lead by example to ensure all guest interactions are handled in a professional manner.
- Provide exceptional customer service by being engaging and taking sincere interest
- Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
- Work closely with all resort teams to communicate and coordinate the day
- Interact with resort staff in a professional manner, assisting other departments with necessary information
- Someone with 5 years experience leading a Rooms Operations team in a service focused hotel or resort environment
- Someone available to work a flexible schedule to include nights, weekends and holidays
- Someone with a college degree with a focus on Hospitality or Business
- Someone with a strong desire to make a positive impact on other people
- Someone with an outgoing and engaging personality
- Someone with strong computer skills, and experience with PMS systems
- Someone with excellent verbal and written communication skills
- Someone with the ability to work in a fast-paced setting
Salary : $74,600 - $94,400
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