What are the responsibilities and job description for the Retail Associate - Full & PT Positions position at The Equinox Resort?

Overview

Our Retail team is looking for a highly-motivated, engaging, and customer-focused Retail Associate to join our team on a Full Time or Part Time basis!

The Retail Associate is responsible for assisting guests and selling merchandise in a timely, friendly and efficient manner in the resort’s continuing effort to deliver outstanding customer service and drive financial profitability. The Retail Sales Associate will ensure all operational procedures, codes of conduct and standards are followed. This position will also be responsible for maintaining the merchandising standards, monitoring and restocking of inventory, and upkeeping cleanliness of the resort gift shop throughout the shift. This role may also flex to working in the Golf Pro Shop during the Golf season.

The key objective of this position is to engage with and provide an exemplary service experience for guests while maintaining a clean and well-organized retail outlet that drives financial profitability.

Key Responsibilities and Accountabilities

Customer Experience

Greets all guests warmly upon arrival
Offers assistance to makes sure the client experience is the number one priority throughout the visit
Bids a kind farewell to all customers
Demonstrates a professional attitude at all times, particularly in regards to punctuality, appearance, general manner and responsibility
Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard, and valued
Is thoroughly knowledgeable of the brands we carry and can effectively communicate with customers the details, features, and benefits of a product while making best recommendations based on the customer’s needs
Resolves customer issues and / or complaints resulting in a highly satisfied client with the support of management if necessary
Ensure policies are followed in all point-of-sale operations
Communicates and shares information on all in-store promotions, trunk shows, and retail events

Floor & Merchandise Management

Maintains all store merchandising standards

Responsible for maintaining impeccable cleanliness in all areas of the store

Monitors floor stock, checks inventory for restock needs, and replenishes the floor from backstock as sales demand

Maintains awareness of all running promotions and new product placement to best guide customers through their shopping experience

Ensures implementation of best practices for loss prevention

Performs routine quarterly inventory counts and as assigned

Completes tasks as assigned

Community & Culture

Act as liaison with local communities to generate word of mouth marketing

Build relationships with guests, repeat visitors, and local community members.

Live and promote the Equinox culture and inspire other staff to have fun at work.

Responsibilities

Qualifications We Seek

At least one year in a customer service role preferred. Experience in luxury retail and hospitality preferred

Passion for fashion, retail, and making an impact on people

Excellent team player paired with strong drive to take initiative when working independently

Ability to multitasks in a fast-paced setting while being attentive to customers and remaining flexible to the needs of the business

Strong interpersonal and communication skills

Approachable and friendly while maintaining professionalism.

Proven work ethic with utmost integrity and humility

Ability to stand for the duration of the shift

Flexible schedule to include days, nights, weekends, and holidays as needed.

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Retail Associate - Full & PT Positions

What are the responsibilities and job description for the Retail Associate - Full & PT Positions position at The Equinox Resort?

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