What are the responsibilities and job description for the Retail Associate position at The Equinox Resort?
Overview
The Equinox Resort is seeking a highly motivated and customer-focused Retail Associate to join our team on a Full Time or Part Time basis. The ideal candidate will be responsible for assisting guests and selling merchandise in a timely, friendly and efficient manner.
The Retail Associate role is critical in delivering outstanding customer service and driving financial profitability. Key responsibilities include maintaining operational procedures, codes of conduct and standards, as well as ensuring all retail outlets are clean and well-organized.
The Equinox Resort is seeking a highly motivated and customer-focused Retail Associate to join our team on a Full Time or Part Time basis. The ideal candidate will be responsible for assisting guests and selling merchandise in a timely, friendly and efficient manner.
The Retail Associate role is critical in delivering outstanding customer service and driving financial profitability. Key responsibilities include maintaining operational procedures, codes of conduct and standards, as well as ensuring all retail outlets are clean and well-organized.
Responsibilities and Accountabilities
- • Greets all guests warmly upon arrival
• Offers assistance to make sure the client experience is the number one priority throughout the visit
• Demonstrates a professional attitude at all times, particularly in regards to punctuality, appearance, general manner and responsibility
• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard, and valued
• Resolves customer issues and/or complaints resulting in a highly satisfied client with the support of management if necessary
• Ensures policies are followed in all point-of-sale operations
Requirements
- • At least one year in a customer service role preferred
• Experience in luxury retail and hospitality preferred
• Passion for fashion, retail, and making an impact on people
• Excellent team player paired with strong drive to take initiative when working independently
• Ability to multitask in a fast-paced setting while being attentive to customers and remaining flexible to the needs of the business
• Strong interpersonal and communication skills
• Approachable and friendly while maintaining professionalism
• Proven work ethic with utmost integrity and humility
• Ability to stand for the duration of the shift
• Flexible schedule to include days, nights, weekends, and holidays as needed
