What are the responsibilities and job description for the Customer Success Manager position at The Equus Group?
Customer Success Manager | Naperville, IL
Our client is a rapidly growing, dynamic healthcare services business looking for an exceptional and strategic Customer Success Manager to join their team in Naperville, IL. In this role, you will play a key part in ensuring clients receive top-tier support, guidance, and solutions tailored to their unique needs.
What You’ll Do :
- Lead, mentor, and inspire a team of customer support representatives and team leads, fostering a positive and high-performing work environment.
- Oversee customer support operations, including call center management, complaint resolution, and account servicing, ensuring a seamless customer experience.
- Develop and implement strategic initiatives to enhance customer satisfaction, optimize workflows, and elevate service standards.
- Establish and maintain strong relationships with outsourced support teams, ensuring alignment with company goals and service expectations.
- Conduct regular performance evaluations, provide coaching, and support continuous development to drive team success.
- Collaborate with sales, operations, and other departments to create a cohesive and efficient customer journey.
- Analyze key performance indicators to identify trends, improve processes, and enhance overall efficiency.
- Utilize customer feedback to refine service strategies and improve overall satisfaction.
- Stay up to date on industry best practices by attending relevant events, conferences, and professional development programs
What We’re Looking For :
Why Join Our Client?
