Title: Quality Control Coordinator (QCC)

Job Description:

Pay & Benefits:

• $18-20/hr Starting Compensation
  • Regular 5 hours of weekly overtime
• Eligible for HQ Bonus
• Eligible for TEG HQ Full Time Benefits as outlined here.
• 8 Paid Holidays 15 PTO Days for vacation, sick or bereavement use

Hours & Schedule:

• Expected Weekly Hours: 40 - 45 with more as projects require
• Travel Expectations: Extensive (35% of possible working days)
• Expected Schedule:
  • Office: Monday - Friday (day shift)
  • Installation: Monday - Friday plus weekends (depends on installation schedule, weekend work often includes accompanying rest/off days during the upcoming workweek)
  • Emergency Travel: As needed, could include nights & weekends with extended hours
• Oncall: Yes (Available for calls about team projects and other necessary team questions)

Job Responsibilities:

• Production Quality Control

  • Create documentation of produced components.
  • Help to create and maintain QC documents for current and future experiences.
  • Perform the QC function as needed / requested by TEG Manufacturing
• Component Design Audits & Changes
  • Audit requests for design changes based on safety, functionality, and aesthetics and offer suggested solutions to necessary stakeholders
  • Coordinate any approved changes through the design, testing, and implementation steps to ensure follow through with all necessary departments.
  • Request and facilitate manufacturing or installation changes to TEG Production and Deployment teams as needed.

• General Launch Preparation

  • Review Floor Plans : Test Fit, Store Layout, and 90%.
  • Provide feedback about possible game play or operational issues as well as identify sight specific components.

• Onsite Punch Walkthroughs

  • Generate a clear list of items that need to be completed before the store/games are handed over to operations.
  • Through sign-offs, ensure every item on the list is complete.
  • Generate hand-off details if an item is not going to be addressed.
  • Work with the project managers and Lead Technicians on-site to find creative solutions to the issues on the above list.
  • Create documentation for a clean transition to operations.
  • Maintain Installation Documentation, such as the Master Installation Checklist and Installation Guide,
  • Refine through on-site observations and facilitating conversations after every installation.

• Onsite Demo Support

  • Transfer knowledge to Product Care and local management team about game functionality, storage, and maintenance.
  • Ensure Product Care Operational Systems are in place at the store to encourage best practices for maintaining our facilities and games.
  • Support urgent game malfunctions as they arise during the demo process.
  • Generate site specific documentation for each new store/game launch to assist in the ongoing care for the game(s)/store(s).
  • Be an ambassador of TEG’s brand during the onboarding and training of new team members!

• Post Open Support (30-60 Day “Warranty” Period)

  • Generate a list of Items to be addressed - TEGB, Tech, or Contractor needs.
  • Perform on-site fixes or facilitate repairs through contractor partnerships.
  • Perform as needed store visits during the first year of a deployment.

• Renovation & Improvement Projects (As Needed)

  • Travel and generate a list of items below TEG Standards of Excellence
    • Generate budget proposals for all items
  • Coordinate repairs with internal and external parties
  • Travel to verify list execution & completion

Job Requirements:

• Experience with Google Sheets / CSVs and using formulas
• A love for escape rooms and interactive media
• Strong organizational and interpersonal skills, flexible with tasks
• Contagiously positive, can-do attitude
• Loves to “win”
• Strong organizational and interpersonal skills
• Strong communication skills - written, on the phone, in-person
• Experience leading others in an informal structure
• Proficient at spreadsheets & document creation
• General business acumen
• Ability to lift/carry up to 50 pounds individually
• Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time
• Basic Understanding of production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology
• Understanding of architectural floor plans and general construction processes