What are the responsibilities and job description for the Customer Serv Rep Trainee position at The Escrow Firm Inc?
Job Duties and Responsibilities
1. Taking direction from the Trainer, learn how to support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. (75-80%)
- Learn how to handle calls from clients, underwriters and third parties.
- Learn how to advise clients regarding insurance coverage and risk management issues.
- Learn how to process policy changes and cancellations.
- Learn how to assist with claims and billing inquiries.
- Foster and maintain good working relationships with insurance companies and underwriters.
2. Learn how to work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. (10-15%)
3. Learn how to identify and then report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and / or any DOI (Dept. of Ins.) or related complaints to the department manager. (0-5%)
4. Perform any additional responsibilities as requested or assigned. (0-5%)
Performance Expectations
Qualifications
Education :
Experience
Knowledge and Skills
Licensure
Wage : $21.00 - $24.00 hourly; actual wage is based upon education and experience.
Benefits : Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Equal Opportunity Employer
Salary : $21 - $24
