What are the responsibilities and job description for the Customer Service Representative position at The Escrow Firm Inc?
To provide day-to-day service and support to new and existing clients such that objectives for profitability and growth are met.
Job Duties and Responsibilities (Essential Job Functions)
1. Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. (75-80%)
Research and answer calls from clients, underwriters and third parties.
- Advise clients regarding insurance coverage and risk management issues.
- Process policy changes and cancellations.
- Handle claims and billing inquiries.
- Foster and maintain good working relationships with insurance companies and underwriters.
2. Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. (10-15%)
3. Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and / or any DOI (Dept. of Ins.) or related complaints to the department manager. (0-5%)
4. Perform any additional responsibilities as requested or assigned. (0-5%)
Performance Expectations
Qualifications
Education :
Experience :
Knowledge and Skills :
Other (licenses, certifications, schedule flexibility / OT, travel, etc.) :
Wage : $23.50-$28.70 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan / discretionary bonus, based on financial results.
Benefits : Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP).
Effective January 1, 2025, minimum and maximum annual salary or hourly range of compensation (or fixed pay rate if applicable) for a job opportunity, based on the employer's good faith estimate at the time of posting the job advertisement.
General description of all benefits and other compensation to be offered to a hired applicant, including but not limited to health and retirement benefits.
Equal Opportunity Employer
Salary : $24 - $29
