Field Services Representative

Under the direction of the Vice President, Regional Director, or Regional Manager, the Field Services Representative handles accounts like those assigned to a Property Manager with specific limitations concerning interim, move-in, and move-out surveys; communicates with the owner(s) both orally and in writing and acts as a liaison between the Property Manager and the owner(s). Maintains communication with the Property Manager and Customer Experience department concerning on-site conditions and issues related to the management of the property and lease.

Job Duties and Responsibilities (Essential Job Functions)

• Performs interim surveys, move-in surveys, move-out surveys, and repair verifications. - 30%
• Handles office duties as assigned including but not limited to correspondence, answering phones, delivering keys, installing, and removing lockboxes, dropping mail at post office or FedEx center for delivery and aiding customers and clients. - 10%
• Ensures onsite work orders are entered into the maintenance system of AppFolio for action by Customer Experience in cases of emergency, health / habitability concerns, or dangerous issues found during surveys. - 10%
• Assures that the move-in-condition report has been completed prior to the new lease start date and the tenant taking possession of the property. - 15%
• Communicates with the owner(s) regarding survey results by posting reports in AppFolio and sharing them with the owner(s) via the online portal. Documents tenant damage and / or issues found during the survey and confers with the Property Manager for initiating next steps in tenant notification and resolution including immediate repair / correction of the possible lease violation(s) by the tenant(s). Additionally, verifying and documenting the completion of corrective actions by the tenant(s). - 10%
• Becomes thoroughly familiar with the HomeServices Property Management Workflows and Processes. - 5%
• Keeps Vice President, Regional Director, or Regional Manager and Property Manager informed of facts concerning properties. - 20%

Performance Expectations

Qualifications

Education :

Experience :

Knowledge and Skills :

Wage : $55,000 - $60,000 annually; actual wage is based upon education and experience.

Benefits : Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Salary : $55,000 - $60,000