What are the responsibilities and job description for the Director, Retail Education - Aveda position at The Estée Lauder Companies Inc.?
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart , the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
Description
Overview: The Director, Retail Education, Aveda, will lead the execution of retail and front desk team education strategies in North America to support sales targets and elevate guest experiences. This position oversees Regional Field Education Specialists, translating Aveda’s education strategy into actionable programs while fostering team development, innovation, and a commitment to Aveda’s mission.
Key Responsibilities
Team Management:
The anticipated base salary range for this position is $120,000.00 to $180,000.00. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program as well as participation in the share incentive plan. In addition,
The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.
Equal Opportunity Employer
It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.
Michigan Applicants: Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.
Philadelphia Applicants: Philadelphia's Fair Chance Hiring Law
Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.
Description
Overview: The Director, Retail Education, Aveda, will lead the execution of retail and front desk team education strategies in North America to support sales targets and elevate guest experiences. This position oversees Regional Field Education Specialists, translating Aveda’s education strategy into actionable programs while fostering team development, innovation, and a commitment to Aveda’s mission.
Key Responsibilities
Team Management:
- Lead and develop Regional Field Education Specialists to ensure excellence in execution, including upskilling, ongoing training and effective booking
- Ensure Aveda educators participate in train-the-trainer events to maintain technical, presentation, and service delivery standards.
- Participate in Aveda’s education strategy development as representative of the retail channel to ensure most effective content and execution planning are included to meet business objectives.
- Lead the rollout of education curricula, including product knowledge, point-of-sale workshops, accreditation, and salon front desk skills training.
- Develop retail content and programming for store managers, retail advisors, salon owners/managers, service providers and front desk teams
- Develop unique education assets and tools for specialty multi-retailers, enhancing in-store engagement.
- Partner with Sales and Education teams to identify growth opportunities across retail, salon and Institute channels and implement appropriate education programs and resources to meet needs
- Work with Brand Marketing and Aveda Education to create and execute impactful launch activities.
- Support Aveda Institutes with retail education programs that reflect Aveda’s mission standards for service excellence
- Partner with internal stakeholders, store managers and distributor representatives to gauge team effectiveness and opportunities for team skill-building. Work in with Aveda Education team to calendarize development and launch timelines.
- Partner with education development teams to create ownable in-store and in-salon guest experiences
- Measure the impact of education programs at the point of sale and ensure a strong return on investment.
- Develop and maintain strong metrics and reporting to track and measure progress against education team goals.
- Manage and achieve annual retail education budgets, including T&E and program execution, ensuring cost-effective use of resources.
- Cosmetology License preferred.
- 5 years of progressive experience in education within a store, salon, distribution, or manufacturing environment.
- Demonstrated leadership experience managing and inspiring creative teams.
- Proven ability to execute strategic education plans that drive sales results.
- Expertise in curriculum development, with a strong understanding of digital education platforms.
- Knowledge of the beauty industry and competitive landscape.
- Entrepreneurial mindset with the ability to drive results through strategic planning.
- Exceptional verbal and written communication skills, including strong presentation abilities.
- Ability to adapt quickly to evolving business needs.
- Strong collaboration skills to build effective partnerships across functions.
- Commitment to Aveda’s mission and brand identity.
The anticipated base salary range for this position is $120,000.00 to $180,000.00. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program as well as participation in the share incentive plan. In addition,
The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.
Equal Opportunity Employer
It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.
Michigan Applicants: Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.
Philadelphia Applicants: Philadelphia's Fair Chance Hiring Law
Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.
Salary : $120,000 - $180,000
