What are the responsibilities and job description for the Travel Retail Americas Sales & Education Executive - Skincare cluster position at The Estée Lauder Companies Inc.?
Estee Lauder Companies Travel Retail Americas is looking for a Sales and Education Executive for Estee Lauder, Clinique and La Mer.
Description
The resource will be inserted into the Sales team and will support the National Key Account team in daily activities such as: customer portfolio management and management of internal communication flows with other company functions (Brand, Artist, Sales Analyst).
Specifically, The Resource Will Be Responsible For
⁃ Preparation and maintenance of files for new product launches
⁃ Monitoring of launch trends and entry of new orders
⁃ Monitoring of trade and sell⁃out activities
⁃ Support and collaboration with Marketing and Artist & Coach in defining and implementing ad hoc promotional activities for individual customers
⁃ Back office activities (returns management, order entry, stock check, ...)
⁃ Analysis, reporting and planning activities
Qualifications
⁃ Minimum previous experience in commercial contexts
⁃ Data analysis skills ⁃ Excellent knowledge of Excel
⁃ Excellent knowledge of Power Point
⁃ Relationship and teamwork skills
⁃ Excellent organizational and problem solving skills
⁃ SAP knowledge will be considered a plus
Retail Management
Description
The resource will be inserted into the Sales team and will support the National Key Account team in daily activities such as: customer portfolio management and management of internal communication flows with other company functions (Brand, Artist, Sales Analyst).
Specifically, The Resource Will Be Responsible For
⁃ Preparation and maintenance of files for new product launches
⁃ Monitoring of launch trends and entry of new orders
⁃ Monitoring of trade and sell⁃out activities
⁃ Support and collaboration with Marketing and Artist & Coach in defining and implementing ad hoc promotional activities for individual customers
⁃ Back office activities (returns management, order entry, stock check, ...)
⁃ Analysis, reporting and planning activities
Qualifications
⁃ Minimum previous experience in commercial contexts
⁃ Data analysis skills ⁃ Excellent knowledge of Excel
⁃ Excellent knowledge of Power Point
⁃ Relationship and teamwork skills
⁃ Excellent organizational and problem solving skills
⁃ SAP knowledge will be considered a plus
Retail Management
- Agree with the ASOM retail sales targets for the area and break down to store level
- Prepare and conduct productive in store visits:
- Recommend and get approval from ASOM of monthly journey plans to reflect business priorities and opportunities
- Ensure complete awareness of stores/airports developments and trends, competition activities, PAX
- Report any relevant insight to ASOM and recommend relevant adjustments to targets, in store design and VM
- Use retail reports to discuss, review and manage door performance vs targets
- Analyze performance against KPIs, including:
- % mix of business
- Individual Personal Targets
- Average Unit Sale
- Total Daily Sales
- Brand performance –v- store performance
- Set up relevant activity planners, weekly and daily targets where required, incentives and any other KPIs to achieve set targets.
- Coach and motive the team to achieve KPIs/retail sales targets
- Liaise with in store retail partners to get the support when required and identify any opportunity to drive retail further
- Recruit, motivate, lead and manage the BAs on ELC payroll including all people management/employee relations/payroll/commission calculations.
- OR, when on Retailer Payroll, to approve final interviews, manage team through influencing and encouragement.
- Use PDP process to set clear objectives, motivate and manage performance/career aspirations
- Manage Employee Relations issues with support of TR HR and Local Affiliate HR
- Use HR tools for speedy performance management/records of conversations.
- Motivate team through regular team communications/meetings.
- Work with TR HR on sales compensation structures to ensure maximum motivation –v- ROI.
- Follow through the Education Seminars conducted by the Education team by coaching in-store at every visit, ensuring that new skills, knowledge and techniques are embraced and implemented to a high standard.
- Ensure correct merchandising (including testers/collateral support material/language strips relevant to PAX mix)
- Hygiene standards are installed in POS and managed at all times.
- Ensure digital tools are used properly
- Report and follow up maintenance issues
- Journey Plan – ensure cost and time efficient journey plan built with scope for agility to best manage urgent priorities.
- Follow up on all necessary emails, business analysis, people management, internal stakeholders, retailer communications
- Ensure regular communication with ASOM
- Flexibility to travel four days per week – most weeks.
- Valid driving license/easy access to major International airport
- Multi-site retail field sales management expertise
- Successful track record in achievement of area sales results
- Multi-site people management/influencing skills/employee relations/presentation/negotiation experience
- High level of emotional intelligence to best manage diverse workforce/maximize business relationships
- Numeracy and commercial expertise.
