Counter Manager Counter Manager

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

Effective verbal and written communication skills. Excellent interpersonal skills

Quality customer service skills. Skilled at winning people over

Results oriented, with high drive to meet objectives and standards

Pursue goals beyond what is required or expected of them

Senses others' development needs and bolsters their abilities

Anticipates, recognizes, and meets customers' needs

Handles difficult and tense customer service situations with diplomacy and tact

Guides the performance of others while holding them accountable

Cultivate and maintain extensive informal networks

Models team qualities like respect, helpfulness, and cooperation

High attention to detail and organisational skills

The ability to work autonomously and contribute to the team

Proactive and positive approach to work and tasks

Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge

Retail sales experience.

Teamleadership

degree of experience dependent on business / Store size.

Experience in strategic planning and execution

Ability to develop financial plans and manage resources

Working knowledge of a computerised system including email, Microsoft Excel

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.