What are the responsibilities and job description for the Customer Relations Associate position at The Evaluation Company?
SpanTran : The Evaluation Company is looking to hire a Customer Relations Associate in our Houston, Texas office. The role involves assisting clients, processing applications and cases, and completing important, time-sensitive administrative tasks.
Candidates must be comfortable assisting walk-in clients and communicating with team members across multiple offices and departments. Candidates should be motivated, enthusiastic, task-oriented, and capable of consistently delivering high-quality customer service.
Duties :
- Greet and assist walk-in clients in a friendly and professional manner.
- Assist clients with completing applications accurately and efficiently.
- Provide guidance and support to clients throughout the application process, ensuring they understand each step.
- Answer questions related to application requirements and necessary documentation.
- Assist clients by phone and email correspondence.
- Prepare and review foreign academic documents for evaluation, package completed evaluation reports for release, and assist senior staff with client outreach.
Requirements :