Customer Service Manager

Company

Our client is a 30 year old 3PL with over 10 locations, 5 million sq. feet of warehousing space across the United States. The core focus of their business is B2B and D2C for clients within the retail, apparel, furniture, and home goods industries.

Location

Ontario, California

Summary

The Customer Service Representative carries out all customer service activities such as responding to customer inquiries, processing orders and receipts, handling complaints in a prompt, courteous and effective manner. Other responsibilities include but not limited to coordinating routing and scheduling pickups with carriers. Qualified candidates will be able to plan, schedule, direct and execute the day-to-day distribution activities.

Essential Duties & Responsibilities:

• Interacts in a good working relationship with customers by responding to all inquiries regarding orders, routing, shipments, inventory counts, etc. in a courteous and effective manner
• Prepare routing information, schedule appointments with carriers, and shipping documents.
• Processes and inputs all customer orders
• Produces inventory reports to check for product availability
• Produces all related paperwork and necessary information required for customer orders
• Coordinates special and last-minute shipping requests with the Shipping and Operations Departments, expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Ensures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information to customers as required
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and customer in administration of the account
• Oversees all paperwork associated with orders and inbound receipt and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements of the account
• Filing and managing/updated Excel spreadsheets

Other Education, formal training, knowledge, skills, abilities, and other characteristics which are desired for this position:

• Strong computer knowledge including MS Office applications
• Proficient in MS Excel
• Experience with office or clerical functions of warehousing, distribution or supply chain preferred – particularly in the retail sector
• Basic typing skills
• Familiarity with 10-key
• Strong communication skills, passionate about creating value to organization and customer needs
• Excellent customer service skills

Requirements:

• Willingness to learn
• HS diploma or equivalent
• Bi-lingual (Spanish) is preferred, not required.
• Excellent oral and written communication skills.

Compensation:

• $25-27/hour