What are the responsibilities and job description for the Field Service Technician position at The Evolvers Group?
Job Details
We are seeking a Sr. Field Service Technician to provide complex preventive maintenance, testing, and repair service of computer hardware, primarily on stand-alone or networked PCs as well as coordinate the installation, maintenance and support required to maintain a variety of networked PCs.
This position is very physically demanding with a lot of walking around the airport (not a helpdesk position).
Required Experience (4 years):
- Experience in computer operations and computer maintenance as a Field Technician.
- Active Directory
- Windows 10
- Apple iPad and Android tablets light repair and maintenance
Other Requirements:
- Completion of high school curriculum or equivalent
- Possession of a valid class C driver's license
Preferred:
- Completion of formal education in computer operations and repair is preferred but not required.
- Experience working in comm room
Responsibilities:
- Consult with Management to review the feasibility of systems requests from client departments.
- Perform inspections, installations, preventive maintenance, testing, and repair of IT equipment at various customer sites.
- Troubleshoot complex problems with hardware and software.
- Consult with Management to review trouble shooting techniques, procedures and SLA performance objectives.
- Prepare trouble tickets on issues such as equipment failure, repair, and prepares data sheets relative to each service call; analyzes equipment.
- Resolve systems problems, including coordination between end users and hardware components of a local area network; trains and assists end users in assigned applications.
- Assist in the evaluation of system configuration and software to ensure effective use of hardware resources.
- Assist with various presentations by setting up and troubleshooting various types of Audio/Visual equipment.
- Maintain and administer various support systems as assigned.
- Manage multiple projects simultaneously both as an individual as well as a team member.
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