What are the responsibilities and job description for the Customer Experience Specialist - McChord Main Store/Firearms position at The Exchange?
Creates an exceptional shopping experience by demonstrating specialty product knowledge, assessing customers' needs by actively listening, and providing solutions to maximize customer satisfaction and loyalty.
Grade
2
Job Tier
1
Career Area
Retail Operations
Supervisor
No
Job Qualifications
Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
*******THIS POSITION IS LOCATED IN WASHINGTON STATE*******
CREATES AN EXCEPTIONAL SHOPPING EXPERIENCE BY DEMONSTRATING SPECIALTY PRODUCT KNOWLEDGE, ASSESSING CUSTOMERS NEEDS BY ACTIVELY LISTENING AND PROVIDING SOLUTIONS TO MAXIMIZE CUSTOMER SATISFACTION AND LOYALTY. MUST BE 21 YEARS OLD TO APPLY AND PASS AN INITIAL DRUG TEST. MUST BE WILLING TO ACTIVELY ENGAGE IN THE SELLING OF AMMUNITION AND FIREARMS. KNOWLEDGE AND EXPERIENCE IN SELLING FIREARMS AND AMMUNITION IS PREFERRED. THIS POSITION IS LOCATED AT LEWIS MAIN STORE/FIREARMS DEPT.
APPOINTMENT TO THIS POSITION WILL BE CONTINGENT UPON THE SUCCESSFUL COMPLETION OF A FAVORABLE BACKGROUND CHECK, TO INCLUDE TIER 1 (NACI) FEDERAL INVESTIGATION. CANDIDATES MUST BE AT LEAST 21 YEARS OLD TO BE CONSIDERED FOR THIS POSITION. ALL APPLICANTS TENTATIVELY SELECTED FOR THIS POSITION WILL BE REQUIRED TO SUBMIT TO A URINALYSIS TO SCREEN FOR ILLEGAL DRUG USE (INCLUDING MARIJUANA) PRIOR TO APPOINTMENT, AS WEEL AS RANDOM DRUG SCREENING.
POSITION COMES WITH BENEFITS TO INCLUDE MEDICAL/DENTAL/LIFE INSURANCE, 401K, PAID VACATION AND SICK LEAVE. ABLE TO WORK FLEXIBLE SCHEDULE TO INCLUDE WEEKENDS AND HOLIDAYS.
AVAILABILITY: 0800-2200
CREATES AN EXCEPTIONAL SHOPPING EXPERIENCE BY DEMONSTRATING SPECIALTY PRODUCT KNOWLEDGE, ASSESSING CUSTOMERS NEEDS BY ACTIVELY LISTENING AND PROVIDING SOLUTIONS TO MAXIMIZE CUSTOMER SATISFACTION AND LOYALTY. MUST BE 21 YEARS OLD TO APPLY AND PASS AN INITIAL DRUG TEST. MUST BE WILLING TO ACTIVELY ENGAGE IN THE SELLING OF AMMUNITION AND FIREARMS. KNOWLEDGE AND EXPERIENCE IN SELLING FIREARMS AND AMMUNITION IS PREFERRED. THIS POSITION IS LOCATED AT LEWIS MAIN STORE/FIREARMS DEPT.
APPOINTMENT TO THIS POSITION WILL BE CONTINGENT UPON THE SUCCESSFUL COMPLETION OF A FAVORABLE BACKGROUND CHECK, TO INCLUDE TIER 1 (NACI) FEDERAL INVESTIGATION. CANDIDATES MUST BE AT LEAST 21 YEARS OLD TO BE CONSIDERED FOR THIS POSITION. ALL APPLICANTS TENTATIVELY SELECTED FOR THIS POSITION WILL BE REQUIRED TO SUBMIT TO A URINALYSIS TO SCREEN FOR ILLEGAL DRUG USE (INCLUDING MARIJUANA) PRIOR TO APPOINTMENT, AS WEEL AS RANDOM DRUG SCREENING.
POSITION COMES WITH BENEFITS TO INCLUDE MEDICAL/DENTAL/LIFE INSURANCE, 401K, PAID VACATION AND SICK LEAVE. ABLE TO WORK FLEXIBLE SCHEDULE TO INCLUDE WEEKENDS AND HOLIDAYS.
AVAILABILITY: 0800-2200
Salary Minimum
$19.55
Salary Maximum
$25.59
Facility Name
JBLM-MCH MAIN STORE
Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact, assesses their needs, suggests alternative options, and provides solution resolution. Keeps their needs foremost and creates a welcoming environment.
Operates a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Provides specialty product knowledge and superior sales skills to serve the customer. Builds an engaging and productive trust relationship with the customer in order to deliver a personalized shopping experience.
Maintains program compliance with regards to safety/security/service procedures in all aspects of recordkeeping, inventory, storage/display, and sales.
Maintains documentation requirements for specialized area (such as license, registration, stamps, etc.)
Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.
Performs other duties as assigned.
Operates a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Provides specialty product knowledge and superior sales skills to serve the customer. Builds an engaging and productive trust relationship with the customer in order to deliver a personalized shopping experience.
Maintains program compliance with regards to safety/security/service procedures in all aspects of recordkeeping, inventory, storage/display, and sales.
Maintains documentation requirements for specialized area (such as license, registration, stamps, etc.)
Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.
Performs other duties as assigned.
Number of Positions Remaining
1
Job Expires
14-Dec-2024
Salary : $20 - $26
