Customer Service And Quality Assurance Training Specialist

Job Description

Responsible for the professional development of the customer service staff. Relies on experience and judgment to plan and accomplish goals.

Job Grade

4

Job Tier

1

Career Area

Financial Management

Supervisor

No

Job Qualifications

Three years of experience in accounting, finance, or call center operations.

Or

Bachelor's degree and one year of experience in accounting, finance, or call center operations.

Or

Bachelor's degree and completion of the Financial Management Training Program (FMT) are required.

Degree (one Of)

• BACHELORS DEGREE - Preferred
  
  

Major/Minor (one Of)

• ACCOUNTING - Preferred
• BUSINESS ADMINISTRATION - Preferred
• BUSINESS MANAGEMENT - Preferred
• ECONOMICS - Preferred
• FINANCE - Preferred
  
  

Additional Qualifications/Requirements

• Work Schedule - Onsite HQ, Dallas TX
• PCS Not Authorized / LSP No Authorized
  
  

Technical (Preferred/Required Skills/Systems):

• EXCEL - BEGINNERS/INTERMEDIATE LEVEL - Required
• MICROSOFT OUTLOOK - Required
• MICROSOFT WORD - Required
• ACCESS - Preferred
• ATN - Preferred
• CCD - Preferred
• CVS - Preferred
• MICROSOFT POWERPOINT - Preferred
• VISION - Preferred
  
  

Salary Minimum

$53,991.00

Major Duties

Conducts new hire and ongoing refresher training.

Monitors/provides input on agent calls and chats.

Maintains/updates resource/training material for the call center.

Designs and implements programs to improve performance and efficiency.

Interviews/recommends/hires qualified customer service agents.

Performs other duties as assigned.

Work Challenges

Shift Work 24/7 365 days/year

Job Type

Management

Number of Positions Remaining

1