Food Concept Manager (Charley's)

Job Description

As a Charley's Concept Manager, you will lead a team of passionate and knowledgeable Food Service Workers and foremen who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan for qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So, what can you expect as a Concept Manager at the Exchange?

• Promote a positive team and customer centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way
  
  

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to lift up to 50 pounds
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Able to lead teams to meet organizational objectives
  
  

We offer the following benefits for this position:

• $10 Meal Allowance for Food Associates
• Paid Vacation & Sick Leave
• Medical & Dental insurance
• Basic Associate Life, Personal Accident & Long-Term Care Insurance
• Flexible Spending Accounts
• 401K
• 7.5% shift differential for 2 nd Shift
• 10% shift differential for 3 rd Shift
• 25% Sunday Premium Pay
• Holiday Premium Pay (Double Pay)
• Mass Transportation Reimbursement
• Associate Transfer Program (ATP)
• Paid Parental Leave
• Paid Military Leave
• Personal Accident Insurance
• FMLA & Administrative Leave
• Employee Assistance Program (EAP)
  
  

*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.

Job Grade

3

Job Tier

1

Career Area

Hospitality and Restaurant Operations

Supervisor

Yes

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Our Focus

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.

Job Qualifications

Six months of restaurant or related food service operations experience.OrSuccessful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

Additional Qualifications/Requirements:

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• 6 months food supervisory experience required
  
  

Salary Minimum

$21.46

Salary Maximum

$34.12

Major Duties

Ensures day-to-day facility performance. Promotes great customer service, safe food quality, restaurant cleanliness and sanitation in accordance with all NBFF and Exchange standards.

Develops and mentors associates and supervisors. Training/follow-up of staff.

Performs administrative/financial duties to plan and budget facility resources.

Coordinates timely implementation of all local and brand marketing plans.

Performs other duties as assigned.

Job Type

Hourly

Number of Positions Remaining

1