Fraud Risk Technician

Job Description

Reviews and analyzes customer accounts and transactions to identify potentially fraudulent activity and minimize risk to the exchange customer.

Job Grade

3

Job Tier

2

Career Area

Financial Management

Supervisor

No

Job Qualifications

Two years of experience in finance/accounting, loss prevention, and/or related customer service. Prior experience in fraud detection or prevention is preferred.

Additional Qualifications/Requirements

• Work Schedule - Onsite HQ, Dallas TX
• PCS Not Authorized, LSP Not Authorized
  
  

Technical (Preferred/Required Skills/Systems):

• EXCEL & ACCESS - INTERMEDIATE LEVEL - Required
• MICROSOFT OUTLOOK - Required
• MICROSOFT WORD - Required
• ATN - Preferred
• CIVIL RECOVERY - Preferred
• CCD - Preferred
• FRAUD WATCH - Preferred
• IGLAS - Preferred
• JSCS - Preferred
• MICROSOFT POWERPOINT - Preferred
• MONARCH - Preferred
• PCC - Preferred
• RCMS - Preferred
• TOPS - Preferred
• VISION - Preferred
• WALKER SYSTEM - Preferred
  
  

Salary Minimum

$44,704.00

Major Duties

Researches assigned cases of fraud or disputes on customers' accounts following applicable policies, guidelines, and procedures.

Reviews customer orders, account history, and other applicable records to identify potentially fraudulent transactions.

Engages and responds to customer inquiries regarding disputed transactions and fraudulent activity, pending credit applications, and/or order verifications.

Performs account maintenance functions to ensure appropriate assignment of financial responsibility and debt to customer accounts including, but not limited to, transfer of account balances and placement or release of restriction on customer check cashing or credit privileges.

Performs other duties as assigned.

Work Challenges

Extended Duty Hours / Varying Work Schedules

May Be Required To Work Nights/Weekends/Holidays.

Job Type

Management

Number of Positions Remaining

1