PSFB Express Shift Manager(Retail/Gas) **MUST be 21**OPEN Availability

Job Description

***MUST BE 21 TO SELL ALCOHOL AND TOBACCO***

Job Description

As a Customer Experience Manager at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.

So what can you expect as a Customer Experience Manager – Express at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to the Express to let them know you’ll be right with them
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
• Ensure customers have an extraordinary experience while shopping
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
  
  

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
  
  

Additional Qualifications/Requirements:

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• Previous Convenience Store/Gas Station experience preferred
  
  

Job Grade

3

Job Tier

1

Career Area

Retail Operations

Supervisor

Yes

Job Qualifications

One year of retail experience in retail store operations within the last two years is required.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

1 YEAR RETAIL EXPERIENCE AT THE NF2, HPP5, OR HIGHER IS REQUIRED. 2 YEARS RETAIL IN RETAIL OPERATIONS WITHIN THE LAST 2 YEARS REQUIRED. MUST HAVE OPEN AVAILABILITY MONDAY-SUNDAY,TO INCLUDE SOME HOLIDAYS AND WEEKENDS. SCHEDULE IS SUBJECT TO CHANGE WITH PROPER NOTICE. THIS POSITION COMES WITH A BENEFIT PACKAGE: VACATION/SICK LEAVE; MEDICAL/DENTAL INSURANCE; LIFE INSURANCE; 401K PLAN, (RETIREMENT-RFT)

Salary Minimum

$20.40

Salary Maximum

$34.12

Major Duties

Assists in planning, managing and directing retail store operations.

Assists in establishing financial goals to maximize sales, profit, SSR, productivity, turns and inventory.

Evaluates and enhances customer service and customer satisfaction.

Supervises, trains, develops and schedules associates for current positions and future growth.

Maintains compliance, as applicable, in loss prevention, accounting, money transfers, internal controls, environmental issues and EPA/environmental agencies/organizations policies, procedures, rules and regulations.

Performs other duties as assigned.

Work Challenges

Extended Duty Hours / Varying Work Schedules

Shift Work 24/7 365 days/year

Fuel Management Compliance within 3 months of assuming position

Job Type

Hourly

Number of Positions Remaining

1