What are the responsibilities and job description for the Customer Service Associate position at The Expo Group?
Support exhibitors and create great event experiences as a Customer Service Associate
Are you a proactive problem-solver with a passion for customer service? The Expo Group is seeking a Customer Service Associate to provide frontline support to customers across multiple channels. Based in Las Vegas, Nevada, or Orlando, Florida, this role is essential in ensuring a seamless experience for exhibitors and event participants while contributing to revenue growth and payment processing. This is a part time position, with hours that may vary week to week to meet business needs. Full time hours many be available from time-to-time, especially when traveling. Ability to travel is preferred, which could include 14-18 days at one time in the continental United States. Overtime hours may be available as the schedule requires or while traveling.
In this role, you will:
Why Join The Expo Group?
The Expo Group is committed to providing a safe work environment and to fostering the health and well-being of its employees. That commitment is jeopardized when any of our employees use substances the federal government deems an illegal substance at home or at work, comes to work under their influence, possesses, distributes or sells drugs in the workplace, or abuses alcohol on the job. As part of our commitment to safeguard the wellbeing of our employees and to provide a safe environment for everyone, The Expo Group has established a drug-free workplace policy. All candidates must pass a drug test prior to employment.
The Expo Group is a trusted exhibition and events partner helping organizations grow their attendee, exhibitor and sponsorship revenue through the design and execution of unique, compelling and memorable experiences. The company is headquartered in Irving with offices in Orlando, Chicago and Las Vegas. Learn more at www.theexpogroup.com.
Only applications received through our website will be considered. For design positions, please also be sure to upload your portfolio or review of your application will be delayed.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the company.
#LI-Hybrid
#orlando
Are you a proactive problem-solver with a passion for customer service? The Expo Group is seeking a Customer Service Associate to provide frontline support to customers across multiple channels. Based in Las Vegas, Nevada, or Orlando, Florida, this role is essential in ensuring a seamless experience for exhibitors and event participants while contributing to revenue growth and payment processing. This is a part time position, with hours that may vary week to week to meet business needs. Full time hours many be available from time-to-time, especially when traveling. Ability to travel is preferred, which could include 14-18 days at one time in the continental United States. Overtime hours may be available as the schedule requires or while traveling.
In this role, you will:
- Serve as the first point of contact for customers via phone, email, live chat, text, and in person.
- Provide prompt and professional assistance, addressing inquiries and offering product or service information.
- Identify and resolve customer concerns, working to provide effective solutions.
- Assist customers with placing orders, cancelations, and processing refunds in accordance with department guidelines.
- Confirm orders and accurately apply them to customer accounts.
- Update and maintain customer records as needed to ensure accuracy.
- Address and de-escalate customer concerns with professionalism.
- Recognize when issues need to be escalated and follow appropriate procedures to involve management or additional support.
- Work with colleagues, including Customer Service Managers and leadership, to ensure smooth operations and effective problem-solving.
- Seek guidance from supervisors or team members as needed for complex situations.
- Educational Foundation: High school diploma required.
- Experience: 1-2 years of customer service experience required, with trade show industry experience preferred.
- Key Skills: Strong communication, problem-solving, attention to detail, and ability to work independently in a fast-paced environment.
- Technical Proficiency: Ability to adapt to new software and technology, with proficiency in Microsoft Office and proprietary event management systems.
Why Join The Expo Group?
- Competitive Benefits: Enjoy Medical, Dental, Vision, 401(k), and more.
- Supportive Work Environment: Hybrid position with an emphasis on work-life balance.
- Commitment to Integrity, Compassion, and Excellence: Bring your best to an award-winning team that values integrity and supports each other's success.
The Expo Group is committed to providing a safe work environment and to fostering the health and well-being of its employees. That commitment is jeopardized when any of our employees use substances the federal government deems an illegal substance at home or at work, comes to work under their influence, possesses, distributes or sells drugs in the workplace, or abuses alcohol on the job. As part of our commitment to safeguard the wellbeing of our employees and to provide a safe environment for everyone, The Expo Group has established a drug-free workplace policy. All candidates must pass a drug test prior to employment.
The Expo Group is a trusted exhibition and events partner helping organizations grow their attendee, exhibitor and sponsorship revenue through the design and execution of unique, compelling and memorable experiences. The company is headquartered in Irving with offices in Orlando, Chicago and Las Vegas. Learn more at www.theexpogroup.com.
Only applications received through our website will be considered. For design positions, please also be sure to upload your portfolio or review of your application will be delayed.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the company.
#LI-Hybrid
#orlando
