Museum Shop Associate

The Fabric Workshop and Museum (FWM) is a contemporary art museum, with an
internationally acclaimed Artists-in-Residence (AIR) program, located in Center City,
Philadelphia. Founded in 1977, FWM encourages artists at all stages of their careers to
experiment with new materials and new media in a veritable living laboratory. FWM is easily
accessible via public transit and is steps from Reading Terminal Market and blocks from
Chinatown and historic City Hall.
POSITION SUMMARY: The Museum Shop Associate is responsible for continuing The Fabric
Workshop and Museum experience within the Museum Shop setting, and for its daily
operations, in order to maximize profitability, provide exceptional customer service, and
ultimately enhance the reputation of FWM. The Museum Shop Associate also serves as an
ambassador for the museum by greeting guests and answering questions about the museum,
current exhibitions, and store products.
This position reports directly to the Director of Facilities and Museum Shop.
SALARY BENEFITS: This part-time, 29 hours per week position takes place onsite. The hourly
rate is $16 per hour and benefits include vacation time and sick/personal days, paid holidays,
access to an employee assistance program, FWM membership, FWM Museum Shop employee
discount, American Alliance of Museums membership.
RESPONSIBILITIES

• Assists the Director of Facilities and Museum Shop with the following retail operations:

o Interacts with customers and provides optimum service.
o Processes daily sales transactions, shipping, and restocking/updating for in-store,
phone, and e-commerce (web and IG shop) orders while providing a seamless
experience for all guests.
o Maintains a neat and orderly store by dusting shelves, straightening merchandise,
keeping register area clutter-free, and restocking bags and tissue paper as
needed.
o Designs and installs Museum façade window displays.
o Coordinates inventory controls, including adding new inventory to point of sale
software, conducting annual physical inventory counts, and working with
auditors.
o Staffs on-site and off-site events related to Museum Shop merchandise.

• Serves as building keyholder.

o Opens and closes the building and Museum Shop on Sundays, Mondays, and
occasionally during the regular work week, and whenever the Director of Facilities
and Museum Shop is absent, including early mornings for gallery install and
deinstall and special events and occasions.

• Prepares donation box deposits.

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• In coordination with Visitor Services staff, monitors all activities on the first floor and

ensures galleries are opened and closed on time.

• Helps Director of Facilities and Museum Shop identify inclement weather and monitor

sidewalks for salt treatment in the winter, including placing wet floor signs at Museum
Entrance.

• Reports any issues with visitors or artworks in the galleries, and emergencies including

building alarms and facilities issues, leaks, HVAC, temperature, and maintenance to the
Director of Facilities and Museum Shop.

• Works closely with security and building maintenance contractors.

o Communicates with building contractors in the absence of the Director of
Facilities and Museum Shop.
o Performs thorough building closing procedures with security officers, including
securing the back and front doors, and checking in with the Associate Director for
Administration.
o Remains cognizant of security officers’ whereabouts and promptly reports
security-related issues.
o Reports tardiness of Security and Building Maintenance Contractors.

• Performs other related duties as assigned by Supervisor.

COMPETENCIES

• Customer Service—Manages difficult or emotional customer situations; Responds

promptly to customer needs; Solicits customer feedback to improve service; Responds
to requests for service and assistance; Meets commitments.

• Quality Management—Looks for ways to improve and promote quality; Demonstrates

accuracy and thoroughness.

• Business Acumen—Understands business implications of decisions; Displays orientation

to profitability; Demonstrates knowledge of market and competition; Aligns work with
strategic goals.

• Cost Consciousness—Works within approved budget; Develops and implements cost

saving measures; Contributes to profits and revenue; Conserves organizational
resources.

• Planning/Organizing—Prioritizes and plans work activities; Uses time efficiently; Plans for

additional resources; Sets goals and objectives; Organizes or schedules other people and
their tasks; Develops realistic action plans.

• Attendance/Punctuality—Is consistently at work and on time; Ensures work

responsibilities are covered when absent; Arrives at meetings and appointments on time.
QUALIFICATIONS

• A minimum of 2 years of retail or equivalent sales experience.
• Strong organization, problem-solving, attention to detail, and customer service skills,

including in-person and over the phone.

• Familiarity with POS (point-of-sale) system for cash receipts and sales, and basic math

skills a requirement.

• Excellent communication skills.
• Ability to work in a fast-based environment and multi-task.
• Experience with handling art and delicate merchandise.
• Extensive knowledge of retail supervision merchandising techniques, store display, and

selling methods.
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• Proven knowledge of administrative procedures.
• Ability to adapt to change.
• Ability to work independently and as part of a team.
• Working knowledge of Microsoft Office.
• Available to work a flexible schedule based on Museum needs.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or

use a keyboard

• Frequently required to lift/push/carry items less up to 50 pounds

The above is intended to describe the general content of and requirements for the performance of
this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical
requirements. Nothing in this job description restricts management’s right to assign or reassign
duties and responsibilities to this job at any time. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

TO APPLY
Interested candidates should address a letter of interest, resume and contact information for 3
references to hiring manager Tracey Blackman, Director of Facilities and Museum Shop,
at opportunities@fabricworkshopandmuseum.org. Kindly include "Application: Museum Shop
Associate" in the subject line of your email.
After applications are reviewed, selected applicants will be contacted for interviews. If you need
assistance, contact Tracey Blackman, Director of Facilities and Museum Shop, at 215-561-
8888 x254 or opportunities@fabricworkshopandmuseum.org.

FWM’s COMMITMENT
The Fabric Workshop and Museum is an Equal Opportunity Employer (EOE). All qualified
applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or veteran status. FWM’s culture
embraces diversity within the workplace, and outside, and welcomes all candidates to apply,
without fear of discrimination. In compliance with federal law, all persons hired will be required
to verify identity and eligibility to work in the United States and to complete the required
employment eligibility verification document form upon hire. Offers of employment are
contingent upon the return of a satisfactory background check.

Salary : $16