Head of Operations - Offshore at Navy Pier

Job Summary :

Oversee operation of food and beverage of the Offshore Rooftop. Ensures maximum service levels, quality levels and profitability by communicating with all departments, including kitchen, rooms, accounting, sales and marketing, and administration.

Essential Duties and Responsibilities :

• Maximize sales by identifying and targeting sales opportunities through marketing including in-house merchandising, knowledge and ability to develop menus, internet marketing, promotions, special events and public relations
• Solicit, negotiate and book new / repeat business through specific targeting and networking via direct mail and face-to-face direct sales calls and meetings
• Achieve Private Event revenue goals by developing strategies for selling available space to groups and the local community, specifically the social and wedding market
• Develop forecast, analyse, and identify market trends
• Set guidelines for room rental and F&B prices to potential Private Event clients. Negotiate F&B minimums and rental fees
• Ensure profitability through effective management of employees, labor and product
• Observe daily conditions of all physical facilities and equipment in the restaurants, making recommendations for corrections and improvements as necessary
• Hire, supervise, and discipline managers, supervisors and hourly employees
• Oversee staff scheduling, allowing for appropriate service levels while controlling labor costs and overtime
• Develop team members through appropriate training, coaching and mentoring to ensure strong operational performance
• Maintain a list of preferred outside vendors (audio visual, transportation, entertainment, florists, etc) to accommodate client needs
• Communicate and work with General Manager and Chef to ensure pricing is profitable and provide current information to hotel staff to facilitate event execution
• Assure all aspects and functions in accordance with safety, sanitation, food preparation, food storage and alcohol beverage control policies
• Responsible for efficient cost-effective operation to include labor management, payroll records and supervision of all aspects of service and inventory control

Essential Duties and Responsibilities continued :

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education / Experience

Bachelor's degree in hospitality, Food Service Hotel / Restaurant Management preferred, Minimum of five years of food and beverage senior management experience, preferably in the hotel industry, or equivalent combination of education and experience. Banquet or catering experience required. Full understanding of licensing responsibilities and health standards, Local Health Department Sanitation Certification preferred, required at hire, T.I.P.S. Certification preferred / required at hire. Experience in employee relations, business partner with human resources compliance areas.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic algebra. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Payroll systems; Internet software; Project Management software; and Reservation and Billing Database software.

Other

Ability to work a flexible schedule, including early and late shifts, weekends and holidays. Excellent organization and communication skills and ability to perform a wide variety of tasks during busy, sometimes stressful times. Strong leadership skills, including ability to motivate staff. A passion for providing high quality service and commitment to exceeding expectations and goals.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually noisy.

Physical Demands :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions based on proper medical documentation provided to Maverick Hotels and Restaurants ahead of time.

The employee may lift and / or move up to 50 pounds. While performing the duties of this job. The employee is frequently required to stand; walk or sit throughout the shift. The employee is required to use hands or finger, handle, or feel; and reach with hands or arms. The employee is required to lift, push and pull, bend and squat, have overhead reaching abilities. The employee is required to have close vision, distance vision and peripheral vision.

United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.