What are the responsibilities and job description for the Order Processing Specialist position at The Facilities Group?
Who We Are
Puresan is a leading supplier of equipment and supplies for disaster restoration, carpet cleaning and janitorial professionals. We are looking for a full-time Order Processing Specialist to join our team of dedicated, ambitious professionals. Puresan offers a supportive team and advancement opportunities.
What You Will Be Doing
The Order Processing Specialist is responsible for managing customer orders and inquiries while leveraging technology to enhance operational efficiency and the customer experience. This role integrates traditional order processing tasks with the implementation and use of AI-driven tools, such as chatbots and automated phone systems, to improve response times and streamline workflows.
Work Schedule: Monday through Friday, 8:00 AM – 5:00 PM.
Location: Wyckoff, New Jersey
Customer Interaction
Order Processing Specialist Duties & Responsibilities:
Puresan is a leading supplier of equipment and supplies for disaster restoration, carpet cleaning and janitorial professionals. We are looking for a full-time Order Processing Specialist to join our team of dedicated, ambitious professionals. Puresan offers a supportive team and advancement opportunities.
What You Will Be Doing
The Order Processing Specialist is responsible for managing customer orders and inquiries while leveraging technology to enhance operational efficiency and the customer experience. This role integrates traditional order processing tasks with the implementation and use of AI-driven tools, such as chatbots and automated phone systems, to improve response times and streamline workflows.
Work Schedule: Monday through Friday, 8:00 AM – 5:00 PM.
Location: Wyckoff, New Jersey
Customer Interaction
Order Processing Specialist Duties & Responsibilities:
- Answer all incoming calls and handle customer inquiries professionally.
- Respond to customer requests via phone, email, fax, and online channels regarding quotes, orders, purchase orders, and concerns.
- Accurately document all customer interactions in the company’s software system.
- Process customer quotes and sales orders, ensuring accuracy in products, quantities, pricing, and descriptions.
- Set up and maintain customer accounts in the company software system.
- Support sales representatives by processing quote and order requests, providing ETAs, and tracking orders.
- Assist with customer pickup orders.
- Process return merchandise authorizations (RMAs), dispenser service tickets, and machine service tickets efficiently.
- Implement and maintain AI tools, such as automated chat systems and phone systems, to enhance customer support capabilities.
- Use AI-driven solutions to automate repetitive tasks, such as order validation or responding to basic customer inquiries.
- Identify inefficiencies in the current process and suggest or implement technology-based solutions.
- Perform data entry into the company software system.
- Sort and organize mail.
- Maintain organized filing systems for easy retrieval of documents.
- Strong attention to detail and ability to manage multiple tasks efficiently.
- Basic computer knowledge and the ability to learn and use new systems quickly.
- Familiarity with AI tools or a willingness to learn and apply AI-driven technologies in a business setting.
- Excellent communication and problem-solving skills.
- Puresan is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
- Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of Puresan to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Puresan also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team at 813-425-1985.
Salary : $60,000
