What are the responsibilities and job description for the Hotel Concierge position at The Fairmont Copley Plaza Hotel?
We are seeking a highly motivated and customer-oriented individual to join our team as a Concierge. As a Concierge, you will be the first point of contact for guests and provide exceptional service to ensure their satisfaction and enhance their overall experience. If you have a passion for hospitality and enjoy assisting others, we would love to hear from you.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Provide information about hotel amenities, local attractions, and dining options
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Make reservations for guests at restaurants, theaters, or other venues
- Arrange transportation services for guests as needed
- Maintain a neat and organized front desk area
- Collaborate with other hotel staff to ensure smooth operations
Experience:
- Previous experience in the hospitality industry, in a guest facing role
- Strong communication skills with the ability to interact effectively with guests and colleagues
- Excellent time management skills to prioritize tasks and handle multiple responsibilities
- Proficiency in using computer systems and software applications
- Bilingual skills (multilingual) are a plus
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Application Question(s):
- Do you have experience in a traditional hotel concierge position; i.e making recommendations to guests, making reservations, arranging amenities?
Ability to Relocate:
- boston, ma: Relocate before starting work (Required)
Work Location: In person
Salary : $24 - $26