What are the responsibilities and job description for the Assistant Front Desk Manager position at The Fairmont Hotel?
Company Description
Job Description
Qualifications
Additional Information
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
Job Description
Assistant Front Desk Manager
Inspiring and engaging. As an Assistant Front Desk Manager, you will show your leadership and interpersonal strengths to maximize the Rooms DivisionOperations, and ensure an exceptional guest journey.
What you will be doing:
- Lead and manage all aspects of the Front Office departmentand ensure all service standards are followed with friendly and engaging service
- Coach and train front office employees
- Assist and perform all tasks of front desk operations
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Maximize rooms revenue strategies and practices
- Flexible shifts may include mornings, evenings, weekends, and holidays
Qualifications
Your experience and skills include:
- Service focused personality is essential
- Previous leadership experience in hospitality required
- Prior experience working with Opera or a related system an asset
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
Additional Information
What's in it for you:
- Paid time off
- Medical, Dental and Vision Insurance
- 401K Retirement Plan
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academy designed to sharpen your skills.
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities
