Company Description
Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.
What Is In It For You :
- Competitive salary and flexible benefit plans
- Opportunity for commissions
- Employee rates at Luxe Accor properties in North and Central America
- Learning programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world!
- Ability to make a difference through our Corporate Social Responsibilityand Employee Wellbeing initiatives
Job Description
What You Will Be Doing :
Job Description
Your knowledge of the hotel and technical skills will be on display while you manage the vast and ever changing landscape of the hotel inventory. In collaboration with the Rooms Division, Revenue Management, Sales, Conference Services, Engineering and more, you will play an integral role in the planning and execution of the hotel's daily operation. As the Rooms Controller balancing the needs of our guests, business and colleagues will be paramount to your success.
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following :
Consistently offers professional, engaging and friendly serviceAbility to communicate intelligently and effectively in person and over the phoneCommunicate well with other departments; Speak using clear and professional languageDevelop and maintain positive working relationships with othersListen and respond appropriately to employee concerns and questions. Address issues as they arise.Define expectations, provide feedback, holding team accountable and showing appreciationTrain, counsel, motivate and coach employees. Support team to reach common goals.Outgoing personality, comfortable approaching new peopleEnsure uniform and personal appearances are clean and professionalReport all accidents, injuries, and unsafe work conditions to the Department ManagerAnswer any questions that Royal Services & Front Office Agents may haveKnowledgeable of any ongoing or upcoming activities or events within the hotel and destinationWelcome and acknowledge all guests, anticipate and address guests' needsWork closely with various departments to achieve successful group pre-arrival throughout stay to group's departureRespond to challenges and obstacles with confidence, teamwork results orientation and positive attitudeBe available to assist on desk for large Check In and Checkout daysTroubleshoot, resolve, and document guest issues and concerns and make proactive changes to process for futureReview all Group ResumesAttend and engage in hotel meetings including but not limited to Resume Review, Divisional meetingsManage hotel rooms inventory to maximize revenue potentialBlock all arrivals and balanceManage hotel rooms inventory related to Rooms Maintenance Program in collaboration with Hotel Engineering departmentMaximize our brand by promoting our up sell programsCollaborate with Front Desk, Guest Services & Housekeeping to provide seamless arrival experienceCollaborate with Sales, Conference Services and Activities & Experiences team to Manage Guest room assignment for events / functionsMeet weekly / as required with Revenue Management team to discuss potential opportunities and obstaclesTake lead for special projects on property involving room managementBe aware of areas on property to avoid placing guests during lower occupancy during different times of year.Point of contact for all departments on property for rooms related questionsOther duties as assignedQualifications
Your Experience and Skills Include :
Previous experience in a 5 Star Hotel is an assetPrevious PMS (Opera) experience an asset3 year previous experience in aFront Desk, Reservations, Revenue Management role an assetPrevious experience in a hotel rooms division requiredMust be flexible in terms of working hoursAdhere to Fairmont Pittsburgh Grooming GuidelinesEffectively prioritize and execute tasks, demands and timelinesCritical thinker and problem solverAdditional Information
Physical Aspects of Position (include but are not limited to) :
Constant walking and standing during shiftMay occasionally exert up to 25 pounds lift, carry, push, or pull objectsVisa Requirements : Must have proof of valid U.S. work authorization.
Our Commitment to Diversity & Inclusion
Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
