What are the responsibilities and job description for the Usher/Ticket Taker position at The Family Arena?
Current Status: Open
Department: Guest Services
Type: Part-Time Hourly
Immediate Supervisor: Guest Services Manager
Areas of Responsibility
Smile and make eye contact!
Be certain each guest is greeted in a warm, friendly manner (“Good evening” or “Welcome”)
Ensure that guests are orderly prior to the opening of the doors.
Be certain that each guest possesses a valid admission ticket by checking that the proper event name, date, and time appear on each ticket.
Direct all guests to the general direction of their seating sections (“Section __ is to your left and an usher Keep your lines moving as rapidly as possible, and if able, assist other ticket takers by directing longer lines to your area.
Be responsible for maintaining correct ticket counts and turnstile numbers. A drop count will be taken at each event.
After the ticket counts are complete, a ticket taker may be required to be posted at a section where an usher is needed.
Be on time. Be in uniform and ready to work at your call time.
Must be able to work weekends, holidays, and all shifts.
Be proactive – approach your guests; don’t wait for them to approach you. Be sure that each guest is greeted in a warm and friendly manner (“Hello, May I show you to your seat?”). Escort all guests to their seats.
Inspect your area prior to an event to be certain that it is clean and presentable to our guests.
Be sure there are no broken seats in your section.
Check each ticket thoroughly noting the date, section, row, and seat number.
Receive and act upon complaints from guests and refer them to the Guest Services Manager if unable to satisfy their needs. Know where the nearest staff person with a radio is at all times.
Keep aisles and steps clear of people.
When observing a patron smoking in the facility, direct them to the designated smoking areas.
Notify the Guest Services office when spills occur in your section.
Notify the Guest Services Manager when accidents, injuries, or disturbances occur in your area.
When observing a patron with unauthorized contraband (video/audio recorders, cameras) contact the Guest Services Manager immediately.
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