Bilingual Program Advocate/Receptionist

Position Description –Bilingual Program Advocate/Receptionist

About Central California Family Crisis Center, Inc. (CCFCC)

CCFCC is a culturally and linguistically competent multi-service nonprofit organization dedicated to providing services to those affected by domestic and sexual violence, elder abuse, economic deprivation, and homelessness regardless of gender identity or sexual orientation. Our emphasis is on client-centered, trauma-informed care. We work with diverse partners to promote individual, family, and community transformation.

CCFCC is an equal-opportunity employer. The organization does not discriminate based on age, race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity and gender expression), sexual orientation, marital status, national origin, ancestry, mental and physical disability (including HIV and AIDS), medical conditions (such as cancer and genetic characteristics), genetic information, and military and veteran status, family care status, taking or requesting statutorily protected leave, or any other basis protected by law. CCFCC is federally grant-funded, all job applicants and employees will require a federal background investigation and clearance including a federal clearance for drug screening of cannabis. Under the Drug-Free Workplace Act of 1988, federal workplaces, and non-federal workplaces with a federal contract of $100,000 or more or a federal grant in any amount must implement a Drug-Free Workplace Program. CCFCC is a Drug-Free Workplace.

POSITION: Bilingual Program Advocate/Receptionist

HOURLY WAGE: $16.50 - $18.00

REPORTS TO: Counseling Services Lead

FLSA CLASSIFICATION: Hourly, Non-Exempt

LOCATION: Porterville, CA

DEPARTMENT: Counseling Center

Language: English & Spanish

Supervises: N/A

Dress Code: Business Casual – No Jeans or t-shirts except on Friday

GENERAL DESCRIPTION OF POSITION

Program Advocate provides a variety of direct services and administrative tasks to coordinate and deliver support services to victims of Domestic Violence and Human Trafficking, and individuals that have been ordered or referred for services. A significant aspect of the work involves public contact with adult and child victims of violent crime, perpetrators of violent crimes, and coordination with law enforcement, partnering community groups/agencies, and the courts. The advocate is responsible for General office work: answering phones, typing forms, filing, copying, running errands, scheduling clients for various group classes, and individual counseling, receiving payments, and working with the unhoused.

WORK SCHEDULE:

• 40 hours/week. Days and hours of work are primarily Monday through Friday, 8:00 am to 5:00 pm.
• This position does require a flexible schedule based on client and agency needs. Must be willing to adjust work schedules for clients in crisis.

ESSENTIAL DUTIES/ RESPONSIBILITIES/KNOWLEDGE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

• Assists victims of Domestic Violence (DV) and Human Trafficking (HT), by providing intake packets for obtaining protective orders. Makes appointments with the Legal Advocates.
• Gives appropriate referrals to agencies that assist in obtaining child custody, child support, and other matters that the client intake form and assessment indicate. Provides follow-up and assistance as needed.
• Provides referrals to internal and community organizations that provide support groups and counseling for victims and their families.
• Answers agency phones and provides direct one-on-one crisis counseling to primary and secondary victims of Domestic Violence. Keep an accurate phone log.
• Management of CCFCC Intervention/Prevention Programs which includes registration of clients, scheduling assessments, collecting, and monitoring fees, balancing program payments taken as requested by annual audit, collecting financial paperwork for fee waiver requests to be reviewed by your supervisor, keeping track of client’s attendance and send out corresponding reports to referring agencies on client progress, completion, and non-compliance.
• Input client data into R/Client. Pull reports and data as needed and assist program staff in the preparation of monthly and quarterly statistical reports.
• Update Program forms and intakes as needed. Notify the Supervisor of changes for review.
• Attends mandatory agency meetings and site-specific meetings and required training.
• Other duties as necessary and assigned. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a similar, related, or logical assignment to the position

QUALIFICATIONS:

To perform effectively in this position, the incumbent must have/be:

• High School education or GED equivalent. Some vocational training and/or college coursework in human services, health, or social services is desirable.
• Must possess, or be able to complete a state-approved 40-hr training leading to certification as a DV counselor/advocate.
• Must possess, or be able to complete a state-approved 40-hour training leading to certification as an HT victim counselor/advocate.
• Completion of 1-hour Sexual Harassment Prevention Training for non-supervisory staff, every 2 years.
• Bilingual English/Spanish required. Ability to speak, English & Spanish.
• Strong written and oral communication skills in both English and Spanish. Ability to plan and facilitate support groups and public speaking engagements.
• Excellent organizational and multi-tasking abilities
• Computer knowledge and skills required (Word, Excel, Outlook)
• Must possess a valid CA driver’s license, proof of personal auto liability insurance & acceptance by our insurance carrier.
• Must receive clearance from the Department of Justice Criminal and Federal Bureau of Investigation record Offender Information database.
• Must be able to pass a pre-employment drug screen. Please refer to AB 2188 Section 2 12954 (e) This section does not preempt state or federal laws requiring applicants or employees to be tested for controlled substances, including laws and regulations requiring applicants or employees to be tested, or the manner in which they are tested, as a condition of employment, receiving federal funding or federal licensing-related benefits, or entering into a federal contract.
• Ability to operate tools and equipment listed.
• Have not been a resident of CCFCC Emergency Shelter or any other DV or HT shelter, not have been in a DV or HT relationship or recovering from sexual assault for at least two years.

COVID-19 Vaccination & Testing:

Please be aware that the Family Crisis Center requires all employees to be vaccinated for COVID-19 or complete weekly testing. This position will require the successful candidate to show proof of vaccination or set a routine testing plan with HR.

TOOLS AND EQUIPMENT USED:

Motor vehicle, multi-line telephone, cell phone, personal computer, internet, email, copy and fax machines.

SPECIAL ADA REQUIREMENTS

CCFCC is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate concerning applicants or employees with disabilities and will make reasonable accommodations when necessary.

• For the ADA, the “Responsibilities” and Qualifications” are essential job functions.
• Bending, lifting, and carrying up to 40 pounds (files/boxes) required; lifting from the floor or inside a car, inside a truck, or from the trunk.
• Both standing and sitting are required for extended periods
• Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate the equipment.
• Hearing in the normal audio range with or without correction. Must have the ability to receive and convey detailed and/or important instructions or ideas accurately.
• Manual dexterity required and able to use wrists, hands, and/or fingers in a repetitive motion. Prepare and/or review documents and communications on the computer, on paper, and in files.
• Must move up and down stairs in the facilities

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee works in a normal office setting, as well as throughout the community. The noise level in the work environment is typical of a busy office, ranging from quiet to moderately noisy.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations that do not create an undue hardship to the Company may be made to enable individuals with disabilities to perform the essential functions of the job. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This job description is approved by all levels of management

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• Spanish (Required)

Work Location: In person

Salary : $17 - $18