Program Manager

Job Summary:

The Program Manager shall be responsible for the coordination of all activities in

conjunction with the daily operation of The Family Pantry of Cape Cod and the delivery

of services to the clients. The bulk of the work involves managing volunteers as they

work with the Pantry clients accessing the Pantry for food and clothing. Close interaction

with pantry clients is required, as they navigate Pantry policies and procedures. Patience

and compassion are necessary as clients often have language barriers. Additional

programs include: SNAP and Fuel Assistance applications, Turkey Day, Toy Day, Foods

to Encourage, Mobile Pantry, Backpack Program, Grab and Go, and Easter Basket

Program. This position reports to the Executive Director.

Supervision Received:

The incumbent will be supervised by the Executive Director and is expected to follow

and implement all policies adopted by the Board of Directors. A significant amount of

independent decision making is required; however, the Executive Director must be

consulted on unique or individual situations. Monthly reporting to the Executive Director

is required on all programs, training and volunteer activities.

Supervision Given:

The Program Manager shall provide general supervision to all volunteers and the

Assistant Program Manager. The Program Manager will work in collaboration with

senior level volunteers to provide client services and programs to carry out the

mission of the Pantry. Supervision shall also include evaluation of the volunteers and

programs and shall be carried out in a manner that provides leadership and motivation to

all volunteers and the community.

Duties and Responsibilities:

1. Supervises the daily overall operation of the pantry

2. Supervises the recruitment, appointment, training, assignment and scheduling

of all volunteer positions within The Family Pantry

3. Engages volunteers on a regular basis to review current programs and solicit

ideas and opinions on organizational needs

4. Arranges for the procurement of all supplies needed for the operation of the

pantry except for food which is handled by the Warehouse Manager

5. Creates, maintains and annually updates procedure manuals for all pantry

operations

6. Conducts and summarizes bi-annual client and volunteer surveys

7. Assists with all volunteer appreciation activities

8. Assists other Pantry staff on an ongoing basis, as needed

9. Schedules and oversees the Pantry’s Community Service workers

10. Arranges for employee training as it relates to First Aid, CPR/AED, and ASHE

training

11. Tracks the Pantry’s Automatic External Defibrillator equipment

12. Implements the Pantry’s CORI policy, and all related record keeping

responsibilities

13. Publishes a weekly “Volunteer Update” which is distributed to all Pantry

volunteers electronically

14. Assists with managing the Client Manager software system, the Volgistics

volunteer software system and Time Tracker Database

15. Updates monthly pantry statistics for main pantry, 4Cs and the mobile pantry

programs

16. Maintains the Pantry’s Service Enterprise certification and all related

documentation

17. Assists with updating the Pantry’s Emergency Planning document

18. Interacts with Pantry vendors to provide for the smooth delivery of products

and services

19. Engages clients daily in addressing questions, problems, concerns etc.

20. Assists in the delivery of client services as needed

Education and Experience Requirements

1. BA/BS in management or related field

2. Obtain and maintain a Serve Safe food safety certification within 30 days

3. 3 years’ experience in managing large groups

4. Exceptional oral and written communication skills are required

5. Proven ability to skillfully and gracefully manage conflict

6. Strong computer skills including Microsoft Word, Excel and Gmail

7. Excellent organizational skills and attention to detail

8. Ability to independently prioritize and to function smoothly under pressure and

within deadlines

9. Ability to comfortably lift 35 lbs.

10. Position is salaried and requires 40 hours per week including Thursday

evenings and Saturday mornings.

Job Type: Full-time

Pay: $74,392.00 - $82,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Harwich, MA 02645 (Required)

Ability to Relocate:

• Harwich, MA 02645: Relocate before starting work (Required)

Work Location: In person

Salary : $74,392 - $82,000