Intake and Credentialing Specialist

Who We Are

For more than 140 years, The Family Partnership has built strong families, vital communities, and better futures for children. We fulfill our mission through counseling, education, and advocacy, primarily in the greater Minneapolis and St. Paul area. The Family Partnership was founded in 1878 as the Minneapolis Humane Society to protect and serve children that were being abused or exploited. Along with a few name changes, our work has continually transformed to anticipate and address the evolving needs of families and individuals, many of whom are the most vulnerable in our community.

Why You’ll Love Working Here

At The Family Partnership, we partner with you and in turn, we partner with those we serve. Our programs holistically address the needs of people in our community. Through our two-generation (2Gen) or whole family approach, we work with people so they can heal from trauma and adversity and move towards greater health and well-being. Our shared values establish a common purpose across our array of programs and services. You can bring your authentic self to the workplace, while practicing both cultural competence and inclusivity. We’re known for developing future leaders in the non-profit space and we expect employees to share their views. Our culture is one of open communication and transparency regardless of job level.

Wages and Benefits

$23.00 - $25.00 per hour; $1,000 hiring bonus after 3 months of employment; Generous paid time off, plus 10 paid holidays; competitive health, dental, and vision insurance; health savings account (HSA), and options for flexible spending accounts (FSA). There is employer paid basic life insurance with the option for additional coverage paid by the employee. The employer pays for Accidental Death and Dismemberment (AD&D) and short and long-term disability insurance. TFP sponsors a retirement plan with a tiered vesting schedule based on years of service, plus a 2% employer contribution after one year of service.

A Typical Day in the Life…

A typical day as The Family Partnership’s Intake and Credentialing Specialist provides an opportunity to support the Behavioral Health Team by ensuring the efficient operation of our clinic. Responsibilities and will include the following:

• Scheduling appointments, including intakes, resolving scheduling conflicts, maintaining waitlists for therapists, and managing calendars.
• Inputting client information into the Procentive system in a timely manner.
• Obtaining client/participant information to provide services or make referrals.
• Receiving service or program fees.
• Sending and receiving faxes regarding medical records.
• Creating and/or completing forms/documents for therapists and/or clients, including credentialing, authorizations, and billing.
• Proactively resolving issues and finding solutions to meet agency needs for staff and clients.
• Managing the credentialing process for all therapists.
• Serving as the point of contact for providers and answering any questions about the credentialing/privileging process.
• Tracking and maintaining an up-to-date database of provider credentials, licenses, certifications, training, etc.
• Assisting providers in enrolling with various insurance networks and health plans.
• Ensuring compliance with state and federal regulations regarding provider credentialing, privileging, and licensing.
• Submitting necessary credentialing applications and information to process internal and external (hospital, payor) privileges or affiliations.
• Maintaining confidential records and data, including but not limited to sensitive security information, personnel contact information, background check information, and employer information.
• Maintaining a working knowledge of the Electronic Health Records system, Procentive.
• Ensuring accurate and timely data entry in all databases.

Who You Are

• You have a High School diploma/GED.
• You have three years of administrative work experience with preferred experience of one year in a clinical setting.
• You have the ability to speak Spanish, which is highly desired due to the population we serve.
• You possess excellent verbal and written communication skills.
• You have excellent customer service skills with the ability to build relationships with clients and solve problems.
• You manage your time effectively with the ability to prioritize tasks, meet deadlines, and stay organized.
• You are highly detail oriented.
• You have the ability to work independently and collaboratively with a team, with limited supervision.
• You are adaptable with the ability to be flexible in responding to changing priorities and emerging needs.
• You have the ability to maintain client confidentiality.
• You have broad knowledge of office functions and equipment (fax, printer, scanner, etc.) and have advanced knowledge of Word, Excel, and Outlook.
• You are resourceful with the ability to acquire knowledge of community resources.
• You have a valid driver’s license, access to reliable transportation, and meet TFP’s driving record requirements. If your license was not issued in the state of Minnesota, you apply for your Minnesota driver's license or permit within 60 days after becoming a Minnesota resident (not applicable for new hires living out of state).

The Family Partnership has a mandated vaccination policy implemented for all employees, subject to reasonable accommodation required by law.

Diversity and open expression are fundamental to the work of The Family Partnership. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We value the contributions of a diverse workforce, and we welcome and encourage applications from all underrepresented groups. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or a protected veteran’s status.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the hiring process. If you apply for this position, you may see references to MACC in some online materials.

The Family Partnership participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify’s official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf. See E-Verify’s Right to Work poster at https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf.