Case Manger (Masters Level CDCC)

Description

Position Summary: Provides case management and crisis intervention to victims of domestic violence. Provide survivor-centered advocacy and support survivors in their efforts to safely retain their housing and gain stability. Assists survivors and advocates on their behalf to overcome common barriers to stability such as negative rental history, unemployment, and lack of resources. Connects clients to mainstream resources and benefits, as needed to maintain stability. Develops safety plans to address crisis needs.

Work Hours: Tuesday-Saturday, with two (2) late evenings for client appointments.

Key Responsibilities:

• Assists clients with case management needs such as housing, employment, protective orders, safety planning, legal needs, financial assistance, etc.
• Establishes goals with clients to help them gain self-sufficiency.
• Gathers, organizes, and maintains The Family Place (TFP) client Vulnerability Index Service Prioritization Decision Assistance Tool (VI-SPDAT) screenings, critical documents, and Documentation of Priority Status (DOPS) forms completed by residential TFP Case Management staff.
• Verifies and ensures all clients documentation is accurate for Metro Dallas Homeless Alliance (MDHA) eligibility
• Schedules and conducts individual, in-person, client appointments to assist and guide clients in determining their housing options and needs.
• Participates in bi-monthly conference calls with Coordinated Assessment System (CAS) Director to ensure TFPs client list is accurate.
• Maintains regular contact with MDHA Coordinated Assessment System (CAS) Director as to become informed when housing options through MDHA becomes available.
• Facilitates clients financial empowerment, including providing guidance on budgeting, managing bills, planning for savings, debt reduction and credit rehabilitation.
• Provides on-going case management and housing related assistance to victims of domestic violence for assigned caseload.
• Maintains up-to-date information and knowledge of the available community resources for housing options.
• Conducts intakes and assessments; provides crisis intervention services as needed.
• Maintains accurate and confidential records on each client for assigned case load, (progress notes, reports, and other required forms).
• Facilitates psycho-educational, parenting, and life skills groups for victims of domestic violence as needed.
• Represents The Family Place and participates in community education as requested.
• Participates in agency-related domestic violence related training programs, housing seminars and workshops to maintain professional knowledge.
• Attends weekly supervision with Program Director.
• Provides reports and/or accurate statistical information in a timely manner.
• Routinely maintains utilization performance of 50%.

Other Duties:

• Works as a member of a team to ensure appropriate case management for assigned case load.
• Frequently interfaces with residential case management staff to increase the communication about client barriers to housing.
• Maintains work schedule as required by program needs with adequate flexibility.
• Attends agency staff meetings.
• Performs other job-related duties as assigned.

Qualifications

Requirements: Bachelors Degree in Social Work, Psychology, or Related Human Services field. Masters preferred. One to two years of experience in crisis intervention and/or domestic violence issues preferred. Prior experience with supportive housing placements preferred. Reliable transportation required for field visits. Bilingual (English/Spanish) preferred, but not required.

Licenses and Certifications: Valid and clear Texas Drivers License

Working Location: Work must be performed in the agency office.

Travel: Ability to travel between shelters to see clients.

Knowledge and Skills and Abilities:

• Knowledge of domestic violence, child abuse, cultural diversity, and diverse socioeconomic levels of clients.
• Knowledge of housing vouchers, housing resources and working with leasing properties.
• Knowledge of MS Office, including Word and Outlook.
• Ability to analyze information and evaluate results to choose the best solutions for clients.
• Ability to listen to clients with empathy and establish trust and safety.
• Ability to maintain confidentiality.
• Ability to relate with clients through understanding, respect, and skilled communication.
• Ability to follow all safety and precautionary rules and measures.
• Ability to perform work efficiently and effectively under stressful situations.
• Ability to prioritize and self-motivate to accomplish job goals.

Mental and Physical Abilities: Ability to perform physical task such as stooping, reaching, bending, climbing to interact with clients including children with the ability to lift and carry up to 35 lbs.

Working Conditions: Duties are usually performed seated with occasional periods of standing or walking. Work may be performed but is not limited to an office environment. Ability to drive personal vehicle.

Essential Functions: This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Must demonstrate/live our organizations guiding principles: Respect, Empathy, Accountability, Communication and Humor.

Salary : $19 - $31