Child Care Financial Assistance Program Specialist

Position Purpose

The CCFAP Eligibility Specialist is responsible for assessing eligibility and administering childcare subsidy under guidelines set up by Child Development Division, State of Vermont, for 22 towns in the Agency of Human Services Hartford District (southern Orange and northern Windsor counties). The CCFAP Eligibility Specialist is responsible for entering program data in the Agency database and program worksheet.

Key Accountabilities

Program Responsibilities

Child Care Financial Assistance Eligibility (75%)

• Provide information and eligibility determination for the Child Care Financial Assistance Program in a manner prescribed by the Child Development Division (CDD) contract.
• Inform and assist parents enrolled in the Child Care Financial Assistance using a strength-based model of intervention and support.
• Assist Child Care Providers: answering questions and referring to other assistance, as needed.
• Support families and providers by mediating disagreements and assisting with solutions.
• Provide CCFAP information to all human services agencies to optimize access to families.

Documentation (15%)

• Maintain accurate and detailed records.
• Maintain documentation as required by contracts or PCC which includes data entry in TFP database files, case notes and reports for funders.
• Support eligibility specialists with data entry in TFP databases.

Staff and Team Responsibilities (5%)

• Attend All-Staff meetings, CCFAP team meetings, and other meetings as requested.
• Represent agency in the community, and identifying community needs as they interface with the agency.
• Participate in fundraising, parent education and public awareness activities as workload permits.

Professional Development (5%)

• Attend agency training on equity and other topics related to TFP services and programs.
• Attend all CDD- CCFAP mandated meetings and trainings and all other trainings related to roles and responsibilities
• Review CCFAP training materials and policies.

Perform other duties as assigned.

Professional Expectations

• Follow confidentiality guidelines concerning all families and providers.
• Demonstrate a commitment to TFP’s equity and inclusion goals in all interactions with staff, clients, vendors, board members, donors and other stakeholders.
• Maintain up to date knowledge of agency programs and services.

Teamwork

The Family Place takes teamwork and being a good team member very seriously. Staff work in teams; therefore, being a team player is critical to our success. TFP employees are expected to adhere to the values of being a good team member, defined as:

• Having a positive attitude
• Sharing common goals and vision
• Being a good listener
• Having a mutual understanding of rules and structure
• Collaborating and working together for greater good
• Being flexible and willing to change and willing to reflect about the work
• Being respectful
• Being part of an environment that creates safety where opinions may be expressed
• Taking responsibility as a team member by being present
• Recognizing different styles of working, learning, and communicating

(Criteria generated and agreed upon by staff, June 2008)

Equity Statement

The Family Place strives to be a supportive environment and to continue to learn about and practice skills related to diversity, equity, and inclusion. We are committed to providing a safe space for our staff, board, clients, families, and community members and encourage a culture which holds us accountable without judgement. We are actively mindful of our practices and materials to ensure they are inclusiveand welcome feedback to continue this important work. It is our goal that all families have access to individualized resources and communication needed to provide services in the best ways possible

Position Qualifications

Education and Experience

• BA/BS in Human Services related field preferred. Possible exceptions for candidates with extensive relevant experience in human services and/or customer service with Child Development Division approval.
• 2 years related experience in human services or equivalent
• Experience working independently and as a member of a multi-disciplinary team.

Skills & Knowledge

• Strong communication skills: Ability to communicate effectively and respectfully with people who are under stress, and with a diverse population.
• Computer skills: Ability to learn/work with a complex information management system.
• Ability to work independently, multi-task and set priorities.
• Ability to interpret regulations, policies, and procedures.
• Highly organized and detail oriented.
• Ability to tolerate interruptions and switch to a different task before the first one is complete.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Norwich, VT 05055 (Required)

Ability to Relocate:

• Norwich, VT 05055: Relocate before starting work (Required)

Work Location: Hybrid remote in Norwich, VT 05055

Salary : $24 - $28