Demo
Salary Resume Critique Job Openings

Participant Success Advisor

The Fedcap Group
Lewiston, ME Full Time
POSTED ON 1/27/2025
AVAILABLE BEFORE 4/27/2025

Job Description

Families Forward, amember of The Fedcap Group, is looking for a mission-driven individual to become a Participant Success Advisor! Also referred to as Administrative Assistant, this person willact as front-line resource for participants as they navigate service with Fedcap and take steps towards greater self-sufficiency. Apply today to be contacted by a member of our recruiting team!

Position Key Highlights :

  • Earn a minimum $20.20 / hour (starting) pay in this amazing role where you will be helping people in a unique way to improve their economic stability and that of their family!
  • This position hours are full-time, during the office hours of Monday - Friday, 8 : 00am - 5 : 00pm.
  • Families Forward offers all full-time employees a comprehensive benefits package, as well as on the job training, professional development initiatives, and REAL opportunity for advancement!

JOB SUMMARY

The Participant Success Advisor works as part of a fast-paced, tech savvy, detail-oriented, people-facing team performing a variety of customer service and administrative tasks to support program participants in their journey and achievement of overall contract requirements.

ESSENTIAL FUNCTIONS

  • Acts as "host" for the Opportunity Center creating a warm and welcoming environment for participants and all visitors.
  • Acts as staff to the "Participant Success Center" answering calls, assisting participants and routing calls as needed.
  • Calls program participants to schedule their Welcome Meeting with their Career Advisor and prepare them for participation.
  • Liaises with participants to prepare and submit support service requests aligned with activities in a participant's Career Plan. Collects needed documentation in support of requests.
  • Communicates daily with funders.
  • Shows significant attention to detail, ensuring accuracy of submissions in a tight turnaround.
  • Runs reports in FedcapCARES and uses data to plan daily tasks.
  • Conducts phone calls and sends out reminders via regular mail and text messaging to participants about their scheduled appointments and activities.
  • Determines if a reasonable circumstance exists for participants who have been absent.
  • Documents all contact with participants in the case management system in well-written, concise case notes.
  • Responds to immediate requests via email and portal chat feature, by answering questions regarding program requirements as well as documenting and addressing participant concerns.
  • Conducts daily case audits to ensure program and eligibility requirements are met.
  • Promotes Fedcap Inc. Positively at every opportunity with participants, coworkers, and external stakeholders, understanding and articulating the full services and benefits we offer to customers.
  • Upholds all agency policies and expectations in performing their job.
  • Demonstrate drive to deliver performance in line with key performance indicators and performance targets.
  • Actively role models our Fedcap values throughout all aspects of their work and interactions with others.
  • Quality is the responsibility of all Fedcap Inc. staff members and must be reflected in all interactions and documentation with participants and stakeholders.

    • QUALIFICATIONS

    Required Education and Job Experience

  • High school diploma, GED or equivalent education AND 2 years experience in front-facing, customer service, reception, front desk, office assistant, clerical or office-based human services role.
  • Valid driver's license
  • Demonstrated track record for providing exceptional customer service.

    • Position Type / Expected Hours of Work

  • Hours of work and days are typically, Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m.

    • The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M / F / D / V.

    About Us

    Mission : Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.

    Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.

    Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.

    Fedcap, Inc. launched as part of The Fedcap Group in 2018.

    Website : https : / / fedcapinc.org /

    Salary : $20

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Participant Success Advisor?

    Sign up to receive alerts about other jobs on the Participant Success Advisor career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $60,136 - $81,141
    Income Estimation: 
    $77,456 - $102,587
    Income Estimation: 
    $45,079 - $58,782
    Income Estimation: 
    $55,482 - $73,306
    Income Estimation: 
    $71,445 - $107,750
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $54,253 - $71,534
    Income Estimation: 
    $68,545 - $91,432
    Income Estimation: 
    $60,136 - $81,141
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at The Fedcap Group

    Recovery Specialist II
    The Fedcap Group
    Hired Organization Address Portsmouth, NH Full Time
    Founded in 2009, Granite Pathways began as a grass-roots initiative that introduced the “clubhouse” model in New Hampshi...
    Program Manager
    The Fedcap Group
    Hired Organization Address Houlton, ME Full Time
    Fedcap Families, member of The Fedcap Group, is looking for a dynamic, experienced leader with a background in human ser...
    Performance Manager
    The Fedcap Group
    Hired Organization Address Augusta, ME Full Time
    Fedcap Families, member of The Fedcap Group, is looking for a dynamic, experienced leader with a background in human ser...
    Physical Therapist
    The Fedcap Group
    Hired Organization Address Carmel, NY Part Time
    We are hiring in Carmel, NY! Join us at Easterseals NY- Carmel for an exciting career as a Part- Time Physical Therapist...
    View More Jobs at The Fedcap Group

    Not the job you're looking for? Here are some other Participant Success Advisor jobs in the Lewiston, ME area that may be a better fit.

    VP, Client Success Onboarding

    Unum, Portland, ME

    Customer Success Manager

    VETRO, Inc, Portland, ME

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!