Performance Manager

Families Forward, member of The Fedcap Group, is looking for a dynamic, experienced leader with a background in human services or workforce development to oversee their operation as a Performance Manager! 

Position Key Highlights:

• Earn 60K (min)  annually in this mission-driven role! Exact pay rate will be based on the individual strengths of each candidate as well as the scope of responsibility i.e. caseload size and number of reports
• This role will be primarily based out of our Houlton, Maine site. Valid Driver's license and viable transportation is required. 
• All serious applicants should have a bachelors degree, or equivalent experience working in the nonprofit sector, preferably the workforce development human services fields.
• Families Forward offers a comprehensive benefits package to all full-time employees, plus on-the-job training, professional development, and REAL advancement opportunities! Apply today to be contacted by a dedicated member of our Recruiting Team! 

JOB SUMMARY   

The Performance Manager drives a high performing team and has overall accountability for their performance, quality of service, and contractual commitments related to a specific service component.  Position manages the workload and provides supervision and performance coaching to a functional team made up of staff members engaged in the same job responsibilities.  Position may manage a team of Career Advisors, or Placement Specialists, Participant Success Advisors, or Vocational Evaluators or Instructors. 

ESSENTIAL FUNCTIONS

• Lead, develop and performance manage team to continuously improve and increase their capability and deliver against quality, performance targets.
• Coaching and motivating staff members, holding team meetings, and supporting overall sense of teamwork. 
• Conducting regular supervision and observations of direct reports utilizing agency forms and standards. 
• Writing and delivering their performance evaluations in accordance with agency requirements with recommendations for performance goals and professional development. 
• Managing HR process from interviewing, performance improvement plans when needed through termination
• Runs reports in FedcapCARES to analyze team’s performance and making decisions to ensure that goals and objectives are being met. Identifying trends and lags in performance and creating plans to address. 
• Ensures direct reports complete their agency on boarding and on-going professional development requirements and encourages their professional growth though active participation in optional learning internal and external opportunities. 
• Ensure agency values and customer service standards are understood and observed by all delivery team members so that all participants are provided with the same high standard of service that maximizes their chances of securing sustainable employment. 
• Ensure the team maintains paperwork and participant records to ensure the participant journey is documented in FedcapCARES in accordance with contract compliance and quality standards.
• Develop strong networks of support for program participants through external partner engagement.
• Promoting Fedcap Inc. positively at every opportunity with participants coworkers and external stakeholders, understanding and articulating the full services and benefits we offer to customers.
• Upholding all agency policies, values, and expectations in performing their job. 
• Actively role models our Fedcap values throughout all aspects of their work and interactions with others.
• Demonstrate drive to deliver performance in line with key performance indicators and performance targets.
• Quality is the responsibility of all Fedcap Inc. staff members and must be reflected in all interactions and documentation with participants and stakeholders.
• Performing other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

NOTE: The employer reserves the right to change or assign other duties to this position.

QUALIFICATIONS    

Job qualifications are stated in the Essential Functions of the job description. An employee must be able to accomplish the Essential Functions to be competent in the job. Other special requirements are noted below.

Required Education and Job Experience

• Bachelor's degree in vocational rehabilitation, human services, adult education, or related field and/or equivalent work experience.
• 2 years of supervisory experience directing in case management, workforce development or adult education.
• Or an equivalent combination of related education and experience.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This job operates in a professional office environment, and our employees routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
• A general knowledge of computers and software that is commonly utilized in business environments is required and will be discussed upon engagement with a recruiter following applying to this job and being selected as a possible candidate.

Position Type/Expected Hours of Work/Travel:

• This is a full-time position.
• Hours of work and days are typically, Monday through Friday, 8:00 a.m. to 4:30 p.m.
• Occasional evening and weekend work may be required as job duties demand.
• Travel demands are dependent on business need and may be subject to change.

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.