What are the responsibilities and job description for the Lead IAM Operations Specialist position at The Federal Home Loan Bank of Chicago?
At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.
Retirement program (401k and Pension)
Medical, dental and vision insurance
Lifestyle Spending Account
Competitive PTO plan
11 paid holidays per year
Hybrid working model
Visit FHLBCbenefits.com for additional details about our benefits.
Who we are
Our mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.
Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.
What it's like to work here
At FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us.
What You'll do
To lead the IAM Operations team in all day to day responsibilities including worker on-boarding and off-boarding, fulfilling access requests, audit/compliance requests, troubleshooting incidents related to access, and providing strong customer service to end users and role owners. Subject matter expert in all IAM processes and technologies, and collaborate with partners across the enterprise to drive operational efficiency.
How you'll make an impact:
Configure and manage user access to Bank systems.
Provide Access Management support for cloud native systems.
Support access review and attestation processes.
What you can expect:
Lead a team of IAM administrators including hiring, budgeting, scheduling, training, and performance management.
Point of Contact for all IAM support inquiries and escalations.
Maintain a team schedule including an after-hours on-call rotation and approve timesheets and invoices.
Manage a ticket queue by prioritizing, assigning, and following up according to established SLO's.
Subject matter expert for all IAM policy, process, procedure, and technology.
Facilitate and ensure timely completion of the Bank's Quarterly Attestation process, and other required periodic processes
Coordinate and facilitate fulfillment of all Compliance and Audit requests, adhering to established deadlines.
Act as IAM liaison by building relationships and collaborating with key IAM stakeholders across the organization.
Conduct ongoing training and outreach sessions with IAM team members, end users, role owners, and stakeholders.
Identify and drive process improvements, self-service, and automation opportunities.
Collborate with the IAM Development and Project team to identify defects, bugs, or enhancements to the IAM platform.
Facilitate and coordinate UAT and validation activities for IAM and other related deployments and changes
Create, update, and maintain documentation of IAM procedures and processes.
Workday, One Identity Manager (OIM), Active Directory, Azure, Active Roles, and ServiceNow knowledge.
7 years of IT Support experience with a focus on IT Security and IAM.
2-3 years leadership experience.
What you'll bring:
Bachelor's Degree or equivalent experience. Computer Science or related field preferred.
7 years of experience in IAM
Must have outstanding communication (verbal, written, and listening) and customer service skills.
Familiarity with IAM and IT security controls, protocols, and best practices.
Ability to interact with all levels of management.
Will require the ability to be a self-starter and to work independently as well as in a team setting.
A high level of accountability, integrity, and dependability are necessary to perform this role.
Requires a great deal of attention to details.
Must possess excellent time, project, and people management abilities.
The Perks
At FHLBank Chicago, we believe in rewarding our high performing workforce. We offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. Our retirement program includes a 401(k) and pension plan. Our wellbeing program supports employees at work and in their personal lives: Our PTO plan provides five weeks of vacation for new employees and 11 paid holidays per year; our Lifestyle Spending Account provides an annual stipend for employees to support wellbeing activities; and our central downtown location at the Old Post Office provides easy access to public transportation and breathtaking views from our award-winning rooftop. Visit FHLBCbenefits.com for additional details about our benefits. Step into a brighter future with us. #LI-Hybrid
The Federal Home Loan Bank of Chicago (FHLBC) is committed to diversity and inclusion at all levels of our organization, from the employees we hire to the programs, institutions, and businesses we support. The FHLBC is dedicated to providing equal employment and contracting opportunities, regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, veteran status or any other status protected by applicable federal, state or local law.
