What are the responsibilities and job description for the Assistant General Manager position at The Federal Hotel?
Position Summary
We are seeking an experienced and dedicated Assistant General Manager to support the daily operations of our hotel with a strong sense of leadership and attention to detail. We are looking for a dynamic and motivated individual who thrives in a guest-centric environment and is passionate about maintaining a culture of excellence and cleanliness! Does this sound like you?
The Assistant General Manager (AGM) will work closely with the General Manager to ensure smooth and profitable hotel operations while upholding the highest standards in guest service. This position requires strong leadership skills to guide employees in maintaining efficiency, teamwork, and professionalism. The ideal candidate will be an effective communicator, problem solver, and role model who fosters a culture of collaboration and continuous improvement.
Our goal is to provide an outstanding guest experience, enhance customer loyalty, and contribute to the hotel’s growth and reputation.
Position Details
DEPARTMENT: 455 – MANAGEMENT
REPORTS TO: General Manager
EMPLOYMENT CLASSIFICATION: Salary/Exempt
WORK HOURS: Day Shift/Swing Shift/Graveyard Shifts as needed. This position does not have a guaranteed/set schedule and is subject to change as business needs require.
Minimum Qualifications
To qualify for this position, candidates must meet the following requirements:
- Must be 21 years or older.
- High school diploma or equivalent.
- 3 years of experience in hotel management, preferably as an Assistant General Manager or in a leadership role within the hospitality industry.
- Strong communication and organizational skills.
- Ability to read, write, and speak English fluently.
- Valid driver’s license (as travel for business purposes may be required).
- Ability to meet and exceed assigned sales goals while maintaining accountability.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Must adhere to The Federal Hotel and Max Casino policies and procedures.
- Flexibility to work varied shifts, including weekends and holidays, as needed.
Work Environment
- 100% indoor environment with frequent exposure to loud noise levels, cigar, and cigarette smoke.
- Ability to transition quickly from slow-paced to fast-paced work conditions without hesitation.
- Secure work environment with strict safety and security protocols.
- May involve working in tight spaces at times.
Essential Duties & Responsibilities
The following responsibilities outline the key duties expected of the Assistant General Manager. This list is not exhaustive, and additional duties may be assigned as needed.
- Support the General Manager in overseeing all hotel departments, including front desk, housekeeping, and maintenance.
- Ensure smooth day-to-day operations, resolving any issues related to guest satisfaction, staffing, and facilities.
- Assist in managing budgets, expenses, and financial reports while tracking revenue and profitability.
- Implement and monitor marketing strategies to promote hotel services and maximize occupancy.
- Serve as a point of contact for guests, addressing concerns and ensuring a high level of customer service.
- Handle staffing challenges, including scheduling, training, and performance management.
- Work with vendors, suppliers, and third-party partners to maintain hotel efficiency.
- Enforce health and safety standards throughout the property.
- Identify and develop new business opportunities by monitoring market trends and competitor activity.
- Assist in preparing weekly sales reports and occupancy forecasts.
- Support the hotel’s presence at industry events, conferences, and community engagements.
- Utilize Choice Advantage to monitor and manage hotel occupancy.
- Other duties as assigned to contribute to the success of hotel operations.
Equal Opportunity Employer
Max Casino is an equal opportunity employer and does not discriminate based on membership in any protected class. If you require a reasonable accommodation to complete your application or any part of the hiring process, please email your request to HR@777gamellc.com and include the job title for which you are applying.