What are the responsibilities and job description for the Banquet Server/Server position at The Fennec?
THE FENNEC
The Fennec brings an entirely new concept to Birmingham. The four unique spaces, The Fennec, The Social, The Cypress, and The Foxhole Lounge, provide a variety of options to feature events enhanced by entertainment from new artists, while coupled with a locally progressive menu. The Fennec’s menu has been created by an award-winning chef, and our contemporary cocktail bar offers tailored cocktails. The leaders of the Fennec have a mission to make excellence effortlessly routine.
BANQUET SERVER
Banquet Servers help the catering staff deliver food to guests. They use their customer service skills to ensure that guests have everything they need and in doing so, they elevate their employer’s image. Their job is to communicate with kitchen staff and transfer the correct order details to them. They also engage with guests throughout their meal to ensure everything is satisfactory. They may also be responsible for cleaning tables after guests leave and providing customer feedback to the kitchen staff.
Responsibilities
- Assist with the complete setup and breakdown of the banquet area.
- Relay food and beverage orders.
- Maintain a high level of cleanliness and awareness of sanitary practices.
- Anticipate guests’ needs and exceed customer service expectations.
- Maintain composure in a fast-paced environment.
- Relay important information about orders, allergies and special requests to the appropriate person.
- Respond urgently and appropriately to any concerns.
- Present in professional appearance and mannerisms.
Requirements
- Ability to lift 50-75 pounds and stay comfortable on their feet for the entire shift
- Excellent time management and the ability to prioritize tasks
- Positive attitude and teamwork skills
- Effective communication, both written and verbal
- Extreme attention to detail and quality
- Ability to follow verbal directions in a fast-paced and dynamic environment
