What are the responsibilities and job description for the GeoComouting - Client Lead (Denver) position at The FerVID Group?
Client Lead- Support Specialist
Primary responsibilities:
Required Skills:
Desired Skills:
Primary responsibilities:
- Client relationship lead
- Manage technical issues and requests using a ticketing system
- Provide support for core infrastructure and desktop technologies
- Responsible for technical troubleshooting, data gathering and gap analysis for issues impacting end users and infrastructure
- Lead major incident and problem management response tasks and identifying risks to the technical infrastructure
- Manage data center infrastructure remediation/expansion activities
- Project Manager and lead small operational projects
- Security and patch management
- 8 years' experience with Windows/Linux Platforms (More experience with Windows in preferred)
- 5 years providing onsite support
- 5 years' experience with Virtual environments
Required Skills:
- Ability to troubleshoot and resolve issues related to hardware, software or networking
- Knowledge of cloud-based solutions around compute, storage and network
- Experience working with PCoIP technologies such as RGS, TGX and Leostream
- Experience with VMWare and/or virtual server environment administration
- Experience with Virtual Desktop Infrastructure (VDI) implementation and support
- Storage configuration and management (monitoring, allocating and troubleshooting)
- Experience with Zabbix or similar monitoring/alerting solutions
- Extensive knowledge of Windows OS and application security vulnerability remediation
- Creation and maintenance of detailed documentation
- Experience installing, supporting, and configuration of virtual systems and associated networking
- Knowledge and understanding of a wide range of technology and ability to troubleshoot and solve problems in highly integrated and interconnected systems
- Hands-on hardware experience; builds, upgrades, repair including onsite Data Center activities
- Working knowledge of networking equipment and concepts
- Excellent communication skills (Verbal and Written)
- Strong team and interpersonal skills
- Provide support on a M-F business hours schedule, also responsible for on-call, extended hour, and weekend support as required by project or priority one situations.
Desired Skills:
- Experience in network configuration
- Experience supporting Oil & Gas Technical Infrastructure
- Knowledge of Geoscience and Reservoir engineering applications, data and workflows including Reservoir Engineering and Seismic processing clusters (High Performance Computing)
- Experience packaging applications using PDQ
- Experience with maintenance and support of Appsense
