What are the responsibilities and job description for the Guest Service Representative/ Night Audit Swing position at The FiDi Hotel?
Role Description
This is a full-time on-site role for a Guest Service Representative/Night Audit Swing at The FiDi Hotel, located in the New York City Metropolitan Area. The Guest Service Representative will be responsible for providing excellent customer service, handling guest check-ins and check-outs, managing reservations, and responding to guest inquiries. Night audit responsibilities include balancing financial records and preparing daily reports. The role also involves coordinating with other hotel departments to ensure a seamless guest experience.
Qualifications
- Customer Service, Communication, Interpersonal Skills
- Knowledge of Reservation Systems, Front Desk Operations, Hotel Management Software
- Basic Accounting, Financial Reporting Skills
- Problem-solving, Attention to Detail, Multitasking Abilities
- Ability to work flexible hours, including nights and weekends
- High School Diploma or equivalent; additional education in hospitality management is a plus
- Previous experience in a similar role within the hotel industry is preferred